Dropped packet issues

[drakeagle]

Hi

I seem to currently be encountering a dropped packet issue of some kind. with working on remote servers for work its proving very annoying to sort so just wondering whats going on! when going onto the hub for info there are no errors in there (have had issues with the T3 no ranging response recieved at the start of the year) and checking the main virgin status site indicates no issues so im unsure whats causing the issue

ive included the monitor below. i rebooted the hub at about 11am which fixed it for a bit but as you can see its come back again.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ebfddf0f71ecd73f4dae0cf8469843e25dc0d154-04-11-2021

[drakeagle]

to update I am now seeing those same T3 no ranging response recieved errors again. both the status site and automated status phoneline aren't reporting any errors but if this is like last time there is one and it needs sorting on virgins end. hopefully sooner rather than later. (last time it took a good few days to even acknowledge there was an error, which was poor)

[jbrennand]

Can you do this
_________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up dont login [there should be no need to login if you have done so before unless you have the New Hub4 when you do] just click on the “router status” icon/text at bottom-middle or top/right of the Login page and then just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[drakeagle]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	250750000	2	40	256 qam	15
2	138750000	3.4	40	256 qam	1
3	146750000	3	40	256 qam	2
4	154750000	3	40	256 qam	3
5	162750000	2.9	40	256 qam	4
6	170750000	2.7	40	256 qam	5
7	178750000	2.5	40	256 qam	6
8	186750000	2.5	40	256 qam	7
9	194750000	2.2	40	256 qam	8
10	202750000	2	40	256 qam	9
11	210750000	2.2	40	256 qam	10
12	218750000	2.2	40	256 qam	11
13	226750000	2.2	40	256 qam	12
14	234750000	2	40	256 qam	13
15	242750000	2	40	256 qam	14
16	258750000	2.2	40	256 qam	16
17	266750000	2	40	256 qam	17
18	274750000	1.9	40	256 qam	18
19	282750000	2	40	256 qam	19
20	290750000	1.9	40	256 qam	20
21	298750000	1.7	40	256 qam	21
22	306750000	1.4	40	256 qam	22
23	314750000	1.4	40	256 qam	23
24	322750000	1.4	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	0	0
2	Locked	40.3	5	0
3	Locked	40.9	5	0
4	Locked	40.3	4	0
5	Locked	40.3	5	0
6	Locked	40.3	0	0
7	Locked	40.3	0	0
8	Locked	40.9	5	0
9	Locked	40.9	5	0
10	Locked	40.9	6	0
11	Locked	40.3	5	0
12	Locked	40.9	5	0
13	Locked	40.9	6	0
14	Locked	40.3	0	0
15	Locked	40.9	0	0
16	Locked	40.3	4	0
17	Locked	40.9	4	0
18	Locked	40.3	0	0
19	Locked	40.3	5	0
20	Locked	40.9	6	0
21	Locked	40.9	5	0
22	Locked	40.3	0	0
23	Locked	40.3	5	0
24	Locked	40.3	6	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	43	5120	64 qam	1
2	25800000	39.5	5120	64 qam	4
3	32600000	41.8	5120	64 qam	3
4	39400000	41.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	2
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	1

[drakeagle]

Time Priority Description

04/11/2021 14:43:34	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:43:4	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:43:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:43:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:43:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:39:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:39:5	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:37:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:37:45	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:36:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:36:25	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:35:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:35:5	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:33:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 14:33:46	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Stats look OK - logs dont! Someone else needs to comment on them. So something looks amiss.

Are you in modem mode by any chance?

What devices are actually plugged into the Hub on ethernet cables?

Are you using a VPM for work (which one)

[drakeagle]

no idea if im in modem mode. its setup the same its always been, havent had issues since the start of this year.

no ethernet cables plugged in and hub just has the power cable and its wall connection plugged in

yep i do use a VPN ,openVPN, but the issue is effecting every device I try, not just the laptop i was using with said VPN. add to that said VPN hasnt had any issues the entire time ive had virgin so far.

[drakeagle]

also those T3 time out errors are coming more frequently now, had practically the same issue the start of this year and I couldnt do anything to fix. took days for virgin to realise there was an error and subsequently fix it. that was during the christmas/new year holidays so it wasnt too bad but it happening now is much more disruptive.

[jbrennand]

Mmm... something is amiss.

Have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level

Or call it in and see what they say - a VM person will comment here in a day or two.

[drakeagle]

yep tried the known network faults and the automated status number and both showing everythings fine. might try ringing the full number later on.