Download speed is fine, upload speed is slow - posting upstream and downstream logs.

[leon2988]

Hey there,

I've been experiencing terrible upload speeds and intermittent connectivity when using video calls which leads to me think that there is something wrong with upload speeds/connectivity. Download speeds are perfectly fine. 

Attaching logs in text format:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	13.4	40.4	QAM256	25
1	138750000	12.7	40.4	QAM256	1
2	146750000	12.4	40.4	QAM256	2
3	154750000	12.5	40.4	QAM256	3
4	162750000	12.4	40.9	QAM256	4
5	170750000	12.3	40.9	QAM256	5
6	178750000	12.3	40.9	QAM256	6
7	186750000	12.4	40.9	QAM256	7
8	194750000	12.6	40.4	QAM256	8
9	202750000	12.8	40.9	QAM256	9
10	210750000	12.9	40.4	QAM256	10
11	218750000	12.8	40.9	QAM256	11
12	226750000	13.2	40.9	QAM256	12
13	234750000	13.4	40.9	QAM256	13
14	242750000	13.6	40.9	QAM256	14
15	250750000	13.4	40.4	QAM256	15
16	258750000	13.4	40.9	QAM256	16
17	266750000	13.4	40.4	QAM256	17
18	274750000	13.3	40.4	QAM256	18
19	282750000	13.2	40.9	QAM256	19
20	290750000	13.2	40.4	QAM256	20
21	298750000	13.1	40.4	QAM256	21
22	306750000	13.2	40.4	QAM256	22
23	314750000	13.1	40.4	QAM256	23
24	322750000	13.2	40.9	QAM256	24
26	338750000	13.6	40.4	QAM256	26
27	346750000	13.5	40.4	QAM256	27
28	354750000	13.4	40.4	QAM256	28
29	362750000	13	39	QAM256	29
30	370750000	12.8	39	QAM256	30
31	378750000	12.7	39	QAM256	31

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	35.5	5120 KSym/sec	64QAM	5
2	46200000	35.8	5120 KSym/sec	64QAM	3
3	39400000	35.8	5120 KSym/sec	64QAM	4
4	25800000	35	5120 KSym/sec	16QAM	6

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	1	0

Any help would be appreciated. Thanks

[legacy1]

setup a BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/list

[leon2988]

Hi there,

Thanks for replying - the problem isn't intermittent. The upload speed is just generally poor and I was wondering if that can be seen from the logs shown above?

[jbrennand]

Your problem is probably related to the Downstream Power levels - they are all above the recommended maximum of +10dBmV. It will need a Tech visit to investigate and get them back into range.

Post up the table with RS error counts and the Network logs .. and also post the link to the "Share Live Graph" of the BQM so we can see the disconnections and what the Logs report about them

[leon2988]

Thanks for the reply,

I couldn't find the RS error table but here are the network logs:

Thu 16/12/2021 07:59:27	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 18/12/2021 09:37:45	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/12/2021 12:32:46	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 29/12/2021 12:26:56	4	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 29/12/2021 12:26:58	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/01/2022 21:36:43	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 04/01/2022 13:19:24	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 06/01/2022 12:01:07	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 06/01/2022 23:58:58	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 07/01/2022 23:38:47	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 09/01/2022 06:39:16	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 11/01/2022 06:44:24	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 12/01/2022 04:29:32	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[jbrennand]

BQM link ?

[leon2988]

Hi there,

I just created one: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b9c1a2c8667c0ca0536cbb992a55d71d359cb1e

[legacy1]

whats your upload speed here
https://speedtest.samknows.com/

[leon2988]

Hi there,

There is a huge discrepancy between wired connection and wireless connection.

For wired: 

Download

384 Mbps

Upload

37.8 Mbps

For Wireless (Right next to the router):

Download

40 Mbps

Upload

17.9 Mbps

[legacy1]

So the speed is fine its just Wireless which will be a problem outright with the hubs.

If you need better wifi look at getting your own router with the hub in modem mode also your device could be limiting you.