on 03-02-2022 09:58
Hey,
I have been having troubles with my internet, what began as a seemingly intermittent and slow connection, eventually turned into complete inability for services to communicate with my networ.
I usually have a set up where my own router is hardwired into the SH4 in modem mode, and then my PC is hardwired into the router..
I have also tried using the PCC directly hardwired to the SH4 in both modem mode and in router mode.
When running a trace route in each of the possible set ups, I am faced with the same outcome..
a) SH4 Modem Mode > Router > PC:
Tracing route to virginmedia.com [213.105.9.24]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 8 ms 7 ms 10.53.38.241
3 15 ms 14 ms 11 ms sgyl-core-2b-xe-110-0.network.virginmedia.net [82.2.246.221]
4 * * * Request timed out.
5 22 ms 22 ms 19 ms know-dclcore-1a-port-channel1.network.virginmedia.net [62.254.85.18]
6 20 ms 20 ms 17 ms www.virginmedia.com [213.105.9.24]
Trace complete.
b) SH4 Route Mode > Router > PC:
Tracing route to virginmedia.com [213.105.9.24]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.0.1
3 9 ms 7 ms 7 ms 10.53.38.241
4 14 ms 9 ms 11 ms sgyl-core-2b-xe-8118-0.network.virginmedia.net [81.97.48.29]
5 * * * Request timed out.
6 19 ms 19 ms 17 ms know-dclcore-1a-port-channel1.network.virginmedia.net [62.254.85.18]
7 16 ms 17 ms 18 ms www.virginmedia.com [213.105.9.24]
Trace complete.
c) SH4 Modem Mode > PC:
Tracing route to virginmedia.com [213.105.9.24]
over a maximum of 30 hops:
1 10 ms 9 ms 8 ms 10.53.38.241
2 14 ms 18 ms 11 ms sgyl-core-2b-xe-110-0.network.virginmedia.net [82.2.246.221]
3 * * * Request timed out.
4 20 ms 21 ms 21 ms know-dclcore-1a-port-channel1.network.virginmedia.net [62.254.85.18]
5 18 ms 20 ms 18 ms www.virginmedia.com [213.105.9.24]
Trace complete.
d) SH4 Router Mode > PC:
Tracing route to virginmedia.com [213.105.9.24]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 8 ms 10.53.38.241
3 11 ms 10 ms 8 ms sgyl-core-2b-xe-8118-0.network.virginmedia.net [81.97.48.29]
4 * * * Request timed out.
5 18 ms 17 ms 17 ms know-dclcore-1a-port-channel1.network.virginmedia.net [62.254.85.18]
6 17 ms 17 ms 19 ms www.virginmedia.com [213.105.9.24]
Trace complete.
...a technical support member of Ubisoft and elsewhere have told me that from the trace route it appears to be a Double NAT, whether it is or not, the outcome is the same as if it were... Services are unable to communicate with my network and vice versa, causing some things to entirely be unreachable, and others to intermittently disconnect due to a timeout..
I have no idea of anythiong else I can attempt myself, and telephone support at Virgin have been utterly useless and left me waiting for longer than they should have for a call back from somebody who would have the ability to help fix this..
on 03-02-2022 10:46
post the Network, Upstream and Downstream logs from the hubs admin pages back here as text.
on 03-02-2022 11:38
Almost certain your WAN IP address changed when you upgraded to the Hub4.
on 03-02-2022 12:50
I take it you meant this info from Network Status in tools?
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
on 03-02-2022 12:51
on 03-02-2022 12:51
@KrayZt_UK wrote:I take it you meant this info from Network Status in tools?
Cable Modem Status Online DOCSIS 3.1Primary downstream channel Locked SC-QAMDOCSIS 3.0 channels 31 4DOCSIS 3.1 channels 1 0
No.
on 03-02-2022 12:53
on 03-02-2022 12:53
on 03-02-2022 12:54
on 03-02-2022 13:00
Well the only Network, Downstream and Upstream information is what I sent.
Under Admin there is only this:
Standard specification compliant | : DOCSIS 3.1 |
Hardware version | : 11 |
Software version | : 01.02.065.21.EURO.PC20(Open Source Information) |
Cable MAC address | : **:**:**:**:**:** |
Cable modem serial number | : ABAP12702380 |
System up time | : 0 days 0h:56m:5s |
Network access | : Allowed |
MAC address | : **:**:**:**:**:** |
IPv4 address | : [REMOVED] |
Default gateway | : 94.174.239.1 |
IPv4 lease time | : 4 days 11h:41m:16s |
IPv4 lease expire | : 08/02/2022 00:36:10 |
IPv4 DNS servers | : 194.168.4.100,194.168.8.100 |
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on 03-02-2022 17:59
Got yet another response from Ubisoft support, having told them about how the "10.x.x.x" IP that appears is not a sign of a Double NAT situation...
Their response was, yet again...
Ubi-FragileEagle @Ubisoft Support wrote: | 03/02/2022 @ 17:41 |
Hello KrayZt_UK, I have an update from the team for you. It seems like your double nat is what is causing the issue. In this case you would need to forward your ports to open them: https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/setting-up-port-forwarding/0... If you cannot do it on your own, you need to contact your ISP for further assitance. If you have any more questions or need help, be sure to contact us again. Best Regards, Ubi-FragileEagle Ubisoft Support |
So, I really do need some actual help here, because i'm currently at an impasse 😕