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Dont have a wall socket

Muhammad47781
Joining in

on ‎14-06-2022 21:05

I have been sent a self start kit but as the previous owners also didn't have Virgin media there is no wall socket so I cant set up my router.

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎14-06-2022 21:14

They only send quickstart packs to addresses that have had a working VM connection previously.

Is there an external brown/white omnibox fitted to your outside wall? If so trace where the cable coming out of it enters the property and see whats on the inside wall at that point.

If not... a previous occupant may have removed everything - and so you will need to call in an arrange for a Tech visit to install it

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Muhammad47781
Joining in
In response to jbrennand

on ‎14-06-2022 21:21

No the old owner removed it before we moved in

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to Muhammad47781

on ‎17-06-2022 09:24

Hi Muhammad47781,

Thank you for your post and welcome to our forums 🙂

I am sorry to hear you have been having issues with getting installed.

I can see from our systems you have been in touch with our team since your post, did we manage to get this sorted for you?

Zoie

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