Don't pause devices

[Carolyn41]

Had trouble today when I paused my phone on the vm connect app and there is no way to resolve the issue. Had to reset my router which in turn reverted back to original name and password. I would advice everyone to never pause a device 

[Client62]

If folks would dump the VM Connect app and use the Hub menu
they would not repeatedly run into this problem...

To clear Paused devices ...

Login to the Hub menu at http://192.168.0.1/  then ...

In Wireless >>> Security  >>> Wireless MAC filtering  set to Disabled

In Security >>> MAC Filtering >>> MAC filter list   Delete all entries

[Ilyas_Y]

Hey @Carolyn41 w👋🏼 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums.

I'm sorry to hear about the issues with the Connect App and the pause button on the app.
May I ask if this issue is still on-going? Have you tried the given advice in this thread?

Let us know and we can go on from there.

Kind regards.