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Clare391
Joining in
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Message 11 of 13
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Re: Does it matter where in the house your hub is located?


@jbrennand wrote:
Try calling “Retentions” on 150 or 0345 454 1111 (or 0800 9528046) - options 1-1-4-5 "Thinking of leaving" - they are open Monday – Friday, 8am - 8pm and on Saturday from 8am - 6pm. – [08.01 is best!]) you have a better chance of getting a UK call centre (it could still be a 30’+ wait though) who will be more understanding and helpful. Tell them you are thinking of cancelling because of these problems - and they will try and sort it for you - hopefully without a charge


I will do that today 

Thank you so much:) 

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jpeg1
Trouble shooter
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Message 12 of 13
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Re: Does it matter where in the house your hub is located?

Yep. The technician saved himself a bit of trouble and caused you a lot more instead. Call retentions and tell them the installation is not acceptable. 

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legacy1
Alessandro Volta
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Message 13 of 13
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Re: Does it matter where in the house your hub is located?

Send the WiFi booster back and get yourself a better wireless router with 1Gb ports and use the hub in modem mode.

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