I installed Sky Q 2TB + a mini-box & booster 4 months ago. Daily, at least once sometimes more, it drops off. I've had 12 Sky engineers out and they are at their wits end trying to figure it out. Finding it even harder to get virgin to help.
Here's what's been done. Original set-up was w-fi and I insisted sticking to that for the first few visits but eventually gave into ethernet cable but it doesn't make any difference. 2.4ghz was disabled and 5ghz enabled. DNS has been set to both Cloudfare and Google public addresses along with both VM options. The mini-box/booster works off the Q Box, although we did revert that once to see if it would make a difference. All the combinations of DNS and frequency settings have been tried, both on Wi-Fi and ethernet. Nothing works I even tried port forwarding recently but the IP address changes automatically on the Sky set-up and the 2.4ghz enabled again, without any humans being involved.
Seems to me that virgin has the router set somehow to override any changes manually made on the SkyQ. That's the only logical conclusion. I thought port forwarding would beat that but the IP address was changed and you can only make one rule for each address. I've used the Hub 3.0 Settings page and set and reset various options, all with no change. Last visit from Sky we changed channel width from 80mhz/36 to 40mhz/44 but again, mysteriously, that reset itself overnight.
The effect of all this is that the tv guide works so you can search for shows via that, as that comes in via the dish. The router services wifi which is all the other functions such as On Demand, Cinema, Sports etc where the landing page should have a selection of tiles (thumbnails)that allow the viewer to browse for their evening's entertainment. Similar to Netflix and Prime. Those tiles are missing and a blue page with script tells you you have a connection problem. But when you go to settings it tells you the connection to the router and internet are good. Every possible option has been and variation has been tried but it still falls over every day, at least once. To time pattern to it.
Look forward to opinions. If anyone has a contact number for an engineer I'd appreciate that too. Cheers.
