on 03-11-2022 21:32
Got my new router sent out. Superhub 5 its great 👍
I didn't get any information about recycling old router. Called 789 and was told to take it to the local dump.
The guy stated make sure to take to a local dump and not just dump in a normal bin.
All that being said and done, I'm now getting emails and text about sending the old hub back.
But is gone to the dump and just wouldn't be recoverable.
Any advice please 😁
on 03-11-2022 21:41
on 03-11-2022 21:43
What hub model is the old one?
on 03-11-2022 22:09
@JayMcB79 wrote:Got my new router sent out. Superhub 5 its great 👍
I didn't get any information about recycling old router. Called 789 and was told to take it to the local dump.
The guy stated make sure to take to a local dump and not just dump in a normal bin.
All that being said and done, I'm now getting emails and text about sending the old hub back.
But is gone to the dump and just wouldn't be recoverable.
Any advice please 😁
Equipment VM wants back is here
https://www.virginmedia.com/help/return-or-recycle-equipment
although occasionally some topics do mention requests for obsolete equipment to be returned.
If it is an obsolete item, the VM forum team may be able to help when they reply here within a few days.
on 04-11-2022 03:49
It was a SH4. That's why I was surprised
on 04-11-2022 15:43
on 07-11-2022 01:58
It's was a hub4 and it's already in the dump. That's what I was told on the phone.
Can anyone from VM confirm if they will now try to bill me?