I am currently on the VIVID 200 plan with the Superhub 3.0
I have recently been backing up data to cloud storage over the past few days. It has been a slow process (around 1.4 MB/s) for around 500 GB of data. However, as of Friday, I noticed my upload was interrupted. Upon resuming the upload, after around 700 MB of upload, my Superhub 3.0 would flash and apparently restart causing me to lose all connectivity for a few minutes. This is a highly reproducible event and now I cannot continue my data backup.
When not uploading, my connection is normal and stable. As soon as I try to upload anything the above happens. As far as I understand, there is no traffic management in terms of upload limits or am I missing something in the fine print of the policy under "Other traffic management measures":
"We monitor usage to identify your total volumes of data usage (but not specific applications or content). Where we have agreed with you to provide volume based billing we may use reasonable traffic management to enforce any agreed caps on data usage"
My question is whether I have reached some kind of data upload cap? Does this coincide with some peak hours limit on the weekend? Or is something faulty going on with my hub?
Thanks for your response. I have tried modem mode (without a using my own router) and still run into the same issue.
It had been running for about 4 days (Monday-Thursday) so it was still getting the job done albeit slowly. I'll try again in a few days but I'm wondering if this problem has been experienced by anyone else.
Upstream power is near the top of (but in) the "normal" range but all are on 16qam - A superuser should comment on whether this might cause your issue.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Oddly enough, as of Sunday evening, my upload has been proceeding uninterrupted. It seems I was not able to upload anything between Friday- mid Sunday. Is this to do with possible peak times affecting something that I'm unaware of? Are power levels affected by increased demand on the network?
When the issue occurs, my hub completely loses all connectivity with flashing lights, as if it is restarting. I am unable to access the internet for a few minutes.