Disconnections every day and several times a day

[marcowork10]

Hi, I have Hub 3.0 and I need to restart my hub several times a day, to restore wifi connection!

When WiFi is down I can't ping the router from a connected device.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/814e5e4694205428c544632c89950adbbdde45a0-25-10-2021

it was replaced the hub, but the problem persist!

is not possible that the cause is too much devices connected because this is a problem of more users, how can fix definitely it?

[marcowork10]

Hi, 

I tried using cable when it disconnected, but I didn't have internet connection, and I can't access to HUB on http://192.168.0.1

[jbrennand]

OK time to pinhole reset the Hub
__________________________

Note that a pinhole reset on a Hub3/4 can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).
Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible If not – DON’T DO IT !
With the Hub switched "on", disconnect any ethernet connections (leave the co-ax connected) and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time.

Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub

See if that sorts it.

[marcowork10]

I reset the Hub, but the problem was not solved.

Today when the connection is lost, I see on the hub this light:

WiFi LED: steady light

Internet LED: flashed

[Sofia_B]

Hi @macrowork10. 

Thanks for your post 🙂 

I'm so sorry to hear you've been experiencing disconnections, I appreciate how frustrating this must be and we apologise for any inconvenience caused. 

I'm sorry to hear the helpful advise given by jbrennand hasn't help to resolve the issue. 

Are you able to follow the troubleshooting method for the lights you're seeing on the Hub here? 

How have things been since posting? 

Thanks, 

[legacy1]

Use hub in modem mode and get a more stable router with 1Gb ports.

[marcowork10]

I turned off and turned on the HUB and it re-started to work.

I didn't run the test

[marcowork10]

Why?