Disconnections every day and several times a day

[marcowork10]

Hi, I have Hub 3.0 and I need to restart my hub several times a day, to restore wifi connection!

When WiFi is down I can't ping the router from a connected device.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/814e5e4694205428c544632c89950adbbdde45a0-25-10-2021

it was replaced the hub, but the problem persist!

is not possible that the cause is too much devices connected because this is a problem of more users, how can fix definitely it?

[jbrennand]

What are the Hub3 lights doing when the connection drops? Can you post up the Hub stats.

Just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

[marcowork10]

No led 

Downstream bonded channels

Canale frequenza (Hz) Potenza (dBmV) SNR (dB) Modulazione ID canale

1	138750000	2.2	38	256 qam	1
2	146750000	2	38	256 qam	2
3	154750000	2	38	256 qam	3
4	162750000	2	38	256 qam	4
5	170750000	1.9	38	256 qam	5
6	178750000	1.9	38	256 qam	6
7	186750000	1.7	38	256 qam	7
8	194750000	1.5	38	256 qam	8
9	202750000	1.4	38	256 qam	9
10	210750000	1.2	38	256 qam	10
11	218750000	1.2	36	256 qam	11
12	226750000	1.2	37	256 qam	12
13	234750000	1	38	256 qam	13
14	242750000	1	38	256 qam	14
15	250750000	1.7	38	256 qam	15
16	258750000	1.9	38	256 qam	16
17	266750000	2	38	256 qam	17
18	274750000	1.7	38	256 qam	18
19	282750000	2	38	256 qam	19
20	290750000	2.2	38	256 qam	20
21	298750000	1.7	38	256 qam	21
22	306750000	2.4	38	256 qam	22
23	314750000	2.7	38	256 qam	23
24	322750000	2.7	38	256 qam	24

Downstream bonded channels

Canale Stato blocco RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	29	0
2	Locked	38.6	7	0
3	Locked	38.6	18	0
4	Locked	38.9	23	0
5	Locked	38.6	29	0
6	Locked	38.9	38	0
7	Locked	38.6	22	0
8	Locked	38.9	17	0
9	Locked	38.6	5	0
10	Locked	38.6	9	0
11	Locked	36.6	16	0
12	Locked	37.6	9	0
13	Locked	38.9	10	0
14	Locked	38.9	17	0
15	Locked	38.9	20	0
16	Locked	38.6	15	0
17	Locked	38.9	17	0
18	Locked	38.9	15	0
19	Locked	38.9	8	0
20	Locked	38.6	10	0
21	Locked	38.9	3	0
22	Locked	38.9	12	0
23	Locked	38.9	23	0
24	Locked	38.6	18	0

[jbrennand]

Post the rest of the data as requested.

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[marcowork10]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	45	5120	64 qam	9
2	46200000	45.3	5120	64 qam	8
3	60300000	46	5120	64 qam	6
4	53700000	45.8	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[marcowork10]

Network Log
Time	Priority	Description
25/10/2021 13:32	notice	LAN login Success;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 03:38	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 16:29	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 15:57	notice	LAN login Success;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 21:08	notice	LAN login Success;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 20:47	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 16:03	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 07:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
18/10/2021 17:44	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
18/10/2021 14:08	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
18/10/2021 08:00	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
09/10/2021 13:32	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 10:12	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:4b;CMTS-MAC=xx:xx:xx:xx:xx:d1;CM-QOS=1.1;CM-VER=3.0;

[marcowork10]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8ff7dc5c0d7d1175624c48c24b6d707aa2...

[jbrennand]

Hub stats look ok - logs - someone else needs to comment.

You didnt actually say - when the drop outs happen.....
__________________
Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens - you said "no led" - does that mean there are no lights on the Hub? On a network disconnection usually the base power light goes from steady white to flashing green. If it stays steady white and the wifi lights flash - then its more likely to be a wifi disconnection.

[marcowork10]

Only the power on led (white permanent) is visible.

When I no have internet, I'm connected to Wifi but I can't ping the Hub.

I didn't try using cable.

Only one time I see the led green permanent for wifi and internet

[jbrennand]

Can you try on an ethernet cable connected device.

Its looking like a wifi only issue rather than a network connection issue and that will help confirm that.