Disconnecting while gaming, after upgrade to HUB 4 1000Mbps.

[stanley886]

Hi,

I have upgraded my broadband to 1Gbps two days ago. Since I connected Hub 4 I can't play online. Every couple of minutes I am disconnecting from game servers. This is not first time I have problem with Virgin Broadband, so lets just skip part when you are trying to blame me, my software, hardware or global warming.

It is a WIRED connection using good quality of ethernet cable. Again - I didn't have this problem with Super Hub 3.

Ping to google.com

"Request timed out" 4 times in less than 4 minutes.

[legacy1]

Connect to the hub in modem mode and see whats its like for gaming then look at getting a better router with 1Gb port.

[stanley886]

I am using modem mode all the time with router NETGEAR Dual-Band RAX40 Nighthawk AX4 WiFi. But I also tried to use only hub4 itself with all other devices disconnected. Did not help.

[legacy1]

Setup a BQM and see if you get any packet loss
https://www.thinkbroadband.com/broadband/monitoring/quality

[Steven_L]

Hey @stanley886,

Welcome back to the community and thanks for taking the time to post here on our forums.

I have been able to locate your account and cannot see any issues that would be causing this at the moment. Are you still having the same issues at the moment?

Regards,

Steven_L