Disabled wifi keeps switching back on

[Myst1caL_]

Hi I've seen posts about the hub3 wifi switching back on after being disabled and I now have this issue. I use router mode with my own router in dmz as I have 1 second connection drops randomly when in modem mode. Is there anyway to stop the wifi switching back on as this is becoming a pain.

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[Myst1caL_]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	187000000	-0.9	37	256 qam	7
2	139000000	-0.5	37	256 qam	1
3	147000000	-0.5	37	256 qam	2
4	155000000	-0.5	37	256 qam	3
5	163000000	-0.5	37	256 qam	4
6	171000000	-0.7	37	256 qam	5
7	179000000	-0.9	38	256 qam	6
8	195000000	-0.9	38	256 qam	8
9	203000000	-0.9	37	256 qam	9
10	211000000	-0.9	37	256 qam	10
11	219000000	-0.9	38	256 qam	11
12	227000000	-1.2	37	256 qam	12
13	235000000	-1.4	37	256 qam	13
14	243000000	-1.4	37	256 qam	14
15	251000000	-1.4	38	256 qam	15
16	259000000	-1.2	37	256 qam	16
17	267000000	-1	37	256 qam	17
18	275000000	-1	37	256 qam	18
19	283000000	-0.9	38	256 qam	19
20	291000000	-0.7	37	256 qam	20
21	299000000	-0.5	37	256 qam	21
22	307000000	-0.7	38	256 qam	22
23	315000000	-0.7	38	256 qam	23
24	323000000	-0.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	373	197
2	Locked	37.6	28034	445
3	Locked	37.6	20888	395
4	Locked	37.6	17561	456
5	Locked	37.6	15032	293
6	Locked	37.6	1230	279
7	Locked	38.6	6383	180
8	Locked	38.6	553	196
9	Locked	37.6	313	194
10	Locked	37.6	218	259
11	Locked	38.6	215	201
12	Locked	37.6	215	212
13	Locked	37.6	234	221
14	Locked	37.6	235	266
15	Locked	38.6	230	258
16	Locked	37.6	229	226
17	Locked	37.6	225	154
18	Locked	37.6	219	180
19	Locked	38.6	213	223
20	Locked	37.6	153	213
21	Locked	37.6	113	160
22	Locked	38.9	205	213
23	Locked	38.6	202	80
24	Locked	38.6	124	254

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	41.8	5120	64 qam	3
2	60300000	42.3	5120	64 qam	1
3	53700000	42	5120	32 qam	2
4	39400000	41.5	5120	64 qam	4

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network LogTime Priority Description

23/07/2021 01:55:20	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 21:04:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 03:49:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 23:35:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:23:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:23:41	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:23:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:22:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:22:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:22:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:22:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 09:22:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:18:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:14:16	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:12:4	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:11:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:11:59	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:11:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:11:59	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 08:11:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b6403861b09af0b02da7c8192ae47fa29b...

Had to setup a new monitor as it was set for modem mode and I'm router mode now.

Pretty sure my power values are fine might be wrong though. But the wifi issue is my main issue atm

[legacy1]

Modem mode should run fine with your router setup a BQM in modem mode with your router relying to the pings.

[Myst1caL_]

Ok set it back to modem mode and enabled the graph again should update soon.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/032b5f189ce7ed81e036e7d8913ee6a5f7...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	187000000	-0.7	37	256 qam	7
2	139000000	-0.5	37	256 qam	1
3	147000000	-0.5	37	256 qam	2
4	155000000	-0.5	37	256 qam	3
5	163000000	-0.4	37	256 qam	4
6	171000000	-0.5	37	256 qam	5
7	179000000	-0.7	38	256 qam	6
8	195000000	-0.9	38	256 qam	8
9	203000000	-0.7	37	256 qam	9
10	211000000	-0.7	37	256 qam	10
11	219000000	-0.9	38	256 qam	11
12	227000000	-1	37	256 qam	12
13	235000000	-1.4	37	256 qam	13
14	243000000	-1.4	37	256 qam	14
15	251000000	-1.2	38	256 qam	15
16	259000000	-1	37	256 qam	16
17	267000000	-1	37	256 qam	17
18	275000000	-1	37	256 qam	18
19	283000000	-0.7	38	256 qam	19
20	291000000	-0.7	37	256 qam	20
21	299000000	-0.5	37	256 qam	21
22	307000000	-0.7	38	256 qam	22
23	315000000	-0.5	38	256 qam	23
24	323000000	-0.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	4	0
2	Locked	37.6	0	0
3	Locked	37.6	0	0
4	Locked	37.6	5	0
5	Locked	37.6	5	0
6	Locked	37.6	0	0
7	Locked	38.6	0	0
8	Locked	38.6	5	0
9	Locked	37.6	5	0
10	Locked	37.6	5	0
11	Locked	38.6	4	0
12	Locked	37.6	5	0
13	Locked	37.3	0	0
14	Locked	37.6	5	0
15	Locked	38.6	0	0
16	Locked	37.3	0	0
17	Locked	37.6	5	0
18	Locked	37.6	5	0
19	Locked	38.6	4	0
20	Locked	37.6	6	0
21	Locked	37.6	5	0
22	Locked	38.6	4	0
23	Locked	38.6	5	0
24	Locked	38.6	5	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	41.8	5120	64 qam	3
2	60300000	42	5120	64 qam	1
3	53700000	41.8	5120	32 qam	2
4	39400000	41.5	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Andrew-G]

There's a drop in modulation on one upstream channel showing.  As a one off that might not matter, but could be evidence of an upstream problem that would create dropouts (although should be the same in either router or modem mode).  Let the hub run for 12-24 hours in modem mode, repost all stats including the full network log, and we can look at that with the BQM and see if there's anything obvious.

Regarding the self-reenabling wifi, that's a known firmware bug with the Hub 3.  It should get fixed, eventually.

[Ayisha_B]

Hi @Myst1caL_

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear that your WiFi keeps re-enabling after disabling this. As @Andrew-G has correctly advised, it is a known Firmware issue that we are aware of and we do apologise for any inconvenience caused. 

I have taken a look at your account and all your power levels are within spec and there are no outages that could be causing any intermittent drops in service. I'd advise you to continue monitoring things and keeping us posted. 

Thank you