Disabled smart wifi issues [hub3]

[uhohmono]

Hi

I have disabled smart wifi/channel optimisation and my channels are set on manual, however, they never stay on the ones I've selected and the router chooses whichever it pleases. My issue is that a lot of my neighbours are on the same channels and because of that my connections either constantly drop or are slower at times. I have contacted customer services and they've suggested a restart.

 Regardless of the channel, I've selected, it only stays on it for roughly two minutes.

 I don't want to use it in modem mode as that would require an access point. Is anyone else experiencing this issue and have any suggestions?

I have also done a new reset without luck.

[Chris_W1]

Hi uhohmono, thanks for the message and sorry to hear that you are having issues with the connection. 

The hub will switch to the strongest channel to get the best connection.

How is the service at the moment? 

Chris. 

[uhohmono]

Hi Chris.

Thank you for taking the time to get back to me. Well, I believe it shouldn’t be up to the router to determine the channels should be on when I’ve changed them manually and have disabled channel optimisation. 
 I am capable of monitoring packet loss, congestion and channel utilisation within my environment and determining which channels perform best. I live in a block of flats and the only times the Wi-Fi performs its best is when it stays on the channels I selected. Funny enough, if I do a full reset it will stay on them for a few days.

Perhaps you might raise this with the relevant team as it appears to be a common issue with Hub 3 and many have reported it to be a firmware glitch where the router has a mind of its on regardless of whether smart Wi-Fi is on/off.

I have been in touch with your customer service and the matter has been resolved.

[Nathan_B]

Hi there @uhohmono, thanks for your reply. I'm glad to see this issue has been resolved by the team.

We can certainly feed this back to the team to see if it is something they can fix by sending out an update. There's no guarantee this will be possible but if it is I'm sue they will be happy to have a look at this.

If you need anything further in the meantime, please let us know. We will be happy to help.

Regards

Nathan