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Diagnostics dead end

Jethroh
Tuning in

on ‎13-02-2023 21:17

Green flashing light on box. Went through diagnostics and web site took me to a blank page. Going to contact us link takes you through the same loop, diagnostics then blank page. How do I get support for this fault?

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎13-02-2023 21:49

Green flashing usually means loss of connection. Maybe an area fault?

 A VM Mod will pick this up in a day or two. 

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Tudor
Very Insightful Person
Very Insightful Person
In response to Adduxi

on ‎13-02-2023 23:01

If it’s a Hub5 I think it means an update is in progress, but may have failed. From previous posts I think a power cycle may work, if not a pin-hole reset.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Alex_RM
Forum Team
Forum Team

on ‎16-02-2023 13:45

Hi Jethroh,

Thanks for posting, and sorry to hear you've been having some issues with the service.

I've not been able to locate any details for you, have you been able to get it touch with the technical team?

How are things since you posted?

Alex_Rm

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