on 07-02-2023 19:26
I received a email saying my broadband should arrive 6/2/23 it is now 8/2/23 and I haven’t received a email confirming delivery date or an email with my contact as it says I would have on the initial email
on 07-02-2023 19:43
Hi @scarisnick
You could try calling the pre-installs team on 0800 052 1734
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
on 07-02-2023 19:59
Hi @scarisnick
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
on 10-02-2023 08:33
Hi scarisnick
I cannot tell from here whether or not you've responded to my fantastic colleague, so I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R