Dead hub!!

[JackieH1947]

Since Virgin was in my area a week ago to improve services they have never been so bad!  Internet connection was on and off at random and now the hub has died.

My son is a top trouble shooter and computer whizz kid.....he's tried everything with no luck.  I have a permanent red light on the hub.

Seems a common problem and the hub needs replacing.  ASAP please!!!

[jbrennand]

Red light means the Hub is "overheating" - VM will be here soon to comment

[JackieH1947]

It's been dropping the connection on and off for few days-now dead.  Room it's in is very cool with window open....in the shade so not over heating. But I turned it off for hours anyway....made no difference.

[jbrennand]

When you say its "dead". Does that mean there are no lights on it at all - or just a "red" one.

If you switch it off and on what does the light do - flash ? change colours? and is there no internet connectivity at all - can your devices see the Wifi SSID's?

[Carley_S]

Hi @JackieH1947

Welcome back to the community. 

Sorry to hear about your ongoing issues after some works in the area. We'll need to replace that router for the red light warning. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Carley_S · Accepted solution]

Thanks so much for your private message @JackieH1947, I have now booked you a visit for the red light warning – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
 

[JackieH1947]

Hub replaced and up and running again.......thanks everyone.