on 23-11-2022 16:49
I don't know if it is the hub or the power supply but my hub is dead.. No lights mo connection no nothing. Can someone arrange a replacement.
Thanks.
Answered! Go to Answer
on 23-11-2022 16:57
on 23-11-2022 16:57
on 25-11-2022 12:23
Thanks for the reply. It's sad to see VM support has not changed. I rang them this morning and still had to go through all the hoops for him to confirm I have no connection.
I now have to wait until Dec 1st for an engineer to act as a courier. They cannot send a replacement hub, as usual the simple solution is not available.
Hopefully one of the VM guys will drop in and offer the simple solution. I can't see why it should be so hard. Why need an engineer to confirm what I already know. send out a new hub with a return label for the old one. They can then test and refurbish (if they wish), problem solved.
I used to be quite active here some years ago so still have faith in the VM guys here.
on 25-11-2022 14:37
on 28-11-2022 09:20
Hi Pippincp.
Welcome and thank you for posting on our forums.
Sorry, we cannot send out replacement hubs as deliveries anymore. It has to be a tech visit in order to install the hub.
Please click this 👉 link to track or change date and time of the tech visit. Please keep an eye out for any earlier slots that may come available.
Please let us know how you get on and if there is anything we can do to help.
Thank you.
Ari - Forum Team
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