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Abc422uk
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Data usage

 need advice since virgin updated their app unable to see how much data used each month can anyone advise?  Thank you

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Moderator (Retired) Stephen_B
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Re: Data usage

Thanks for posting Abc422uk and sorry to hear about the app not showing data usage.

 

I've not seen this before and I've just checked and mine seems ok on the new app. 

 

  • Have you tried uninstalling and reinstalling the app? I'm wondering if there's been an issue when it was installed?
  • When accessing the app are you using data or WiFi?
  • Are you a PAYG customer by any chance?
  • Can you provide a screen shot so we can see what it looks like?

 

Look forward to hearing from you.

Stephen_B
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