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Damage to cable in Garden

M_shears1988
Joining in

on ‎13-08-2022 18:38

Having some gardening work done at the moment and the virgin cable has been damaged in the process.

The cable was essentially on the surface. 

How do I report this? Tried calling the number but wasn't sure which options to pick. 

 

Thanks in advance 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎13-08-2022 20:14

You report it as a fault. 

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎16-08-2022 13:27

Hi M_shears1988, 

 

Thank you for your post. 

 

Upon checking the system I can see that you've been able to reach the team and an engineer has been booked for you. Please keep us posted on the outcome of the visit. 

 

Cheers, 

Ryan. 

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