Menu
Reply
Highlighted
  • 4
  • 0
  • 0
steveyboy
Joining in
202 Views
Message 1 of 6
Flag for a moderator

Daily Network dropouts with error log

Hi

 

I am having daily losses of the internet which require a reboot of the VM Modem. I am using a direct ethernet Cat 6 cable directly connected to the VM Hub in Modem mode, This has been going on for a least a month. What can you do.Thanks

 

When I look at the log I see this

Time Priority Description
28/07/2019 17:18:37criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:24:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:25:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:26:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:26:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:26:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:26:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:30:59criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:31:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 17:46:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


0 Kudos
Reply
  • 4
  • 0
  • 0
steveyboy
Joining in
200 Views
Message 2 of 6
Flag for a moderator

Re: Daily Network dropouts with error log

Downstream data is thus when working

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1291000000-6.735256 qam20
2179000000-3.536256 qam6
3187000000-3.736256 qam7
4195000000-436256 qam8
5203000000-436256 qam9
6211000000-4.936256 qam10
7219000000-535256 qam11
8227000000-5.535256 qam12
9235000000-5.535256 qam13
10243000000-5.736256 qam14
11251000000-635256 qam15
12259000000-635256 qam16
13267000000-6.436256 qam17
14275000000-6.236256 qam18
15283000000-6.735256 qam19
16299000000-6.735256 qam21
17307000000-5.236256 qam22
18315000000-4.437256 qam23
19323000000-4.237256 qam24
20443000000-637256 qam25
21451000000-537256 qam26
22459000000-5.437256 qam27
23467000000-537256 qam28
24475000000-5.735256 qam29

 

0 Kudos
Reply
  • 4
  • 0
  • 0
steveyboy
Joining in
155 Views
Message 3 of 6
Flag for a moderator

Re: Daily Network dropouts with error log

Does this need raising over the phone as Ive had no replies to my problem which is getting worse by the day.

 

Did anybody else get this sorted by getting a VM engineer around

 

Steve

0 Kudos
Reply
  • 1.32K
  • 72
  • 93
Forum Team
Forum Team
127 Views
Message 4 of 6
Flag for a moderator

Re: Daily Network dropouts with error log

Hi steveyboy, 

 

Thanks for your post,

 

Sorry to see you're having some issues with the internet.

 

Have you been able to contact our support teams about this since your post?

 

Let me know if you still need help, and I can pop you over a private message to get a few more details 🙂

 

Alex_Rm

0 Kudos
Reply
  • 4
  • 0
  • 0
steveyboy
Joining in
123 Views
Message 5 of 6
Flag for a moderator

Re: Daily Network dropouts with error log

Hi Alex

 

I have (a Technician will hopefully visit soon ..no internet today at all until I reset the modem ) but I am very concerned with the service that I have received as I have had problems with my account as well. So I would like to speak to somebody in the uk,,(note I am a retired VM employee )

 

Thanks

 

 

0 Kudos
Reply
  • 1.32K
  • 72
  • 93
Forum Team
Forum Team
116 Views
Message 6 of 6
Flag for a moderator
Helpful Answer

Re: Daily Network dropouts with error log

Glad to hear we  have an engineer arranged steveyboy,

 

I've dropped you a private message so I can get a few more details from you, I can then look into the account issues you're having.

 

Many thanks,

 

Alex_Rm

0 Kudos
Reply