Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Daily Network Dropout's

Go to solution
mburke78
On our wavelength

on ‎19-06-2021 11:36

I have had daily dropouts for a couple of months now and poor wifi for years.  The wifi is truly awful and coverage is poor in a normal 3 bedroom house that doesn't have thick walls.  The issues I have had recently is dropout's and this is both through Wifi and Ethernet.  Checking the router I get the below (I have removed the MAC address).  I get daily dropouts and sometimes several on one day.  Checked and it says there are no issues either on my line or the local area and I have rebooted the router.  Any help much appreciated.

Network Log

Time Priority Description

19/06/2021 09:08:27noticeLAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 18:59:29noticeLAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 06:50:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 01:08:16criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 14:12:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 10:29:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 19:46:51Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 19:40:37noticeLAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 00:45:9criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
28/05/2021 19:26:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 20:46:57criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 07:26:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 01:01:54Warning!RCS Partial Service;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 10:56:58criticalNo Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 19:26:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
50 REPLIES 50

Go to solution
Jodi_S
Forum Team
Forum Team
In response to mburke78

on ‎12-07-2021 12:38

Thanks for coming back to us mburke78.

 

We have done some further checks and can see you only have two devices connected via Ethernet cable, all other devices are connected on 5g.

 

Are you able to distribute some of you devices and connect to the 2.4g?

 

Can we also ask if we can get a screen shot of your speed test from a wired connection only?

 

When you're doing your BQM the truest BQM ever is one where all Wi-Fi is switched off from the hub. This means no Wi-Fi being used whatsoever, even background data, and all equipment disconnected except form the testing PC, also modem mode.

 

Can you perform the BQM monitor this way for us please and post the results?

 

Kind regards Jodi. 

0 Kudos
Top