on 19-06-2021 11:36
I have had daily dropouts for a couple of months now and poor wifi for years. The wifi is truly awful and coverage is poor in a normal 3 bedroom house that doesn't have thick walls. The issues I have had recently is dropout's and this is both through Wifi and Ethernet. Checking the router I get the below (I have removed the MAC address). I get daily dropouts and sometimes several on one day. Checked and it says there are no issues either on my line or the local area and I have rebooted the router. Any help much appreciated.
Network Log
Time Priority Description
19/06/2021 09:08:27 | notice | LAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 18:59:29 | notice | LAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
13/06/2021 06:50:48 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
11/06/2021 01:08:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 14:12:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 10:29:33 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
29/05/2021 19:46:51 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
29/05/2021 19:40:37 | notice | LAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
29/05/2021 00:45:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2021 19:26:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 20:46:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 07:26:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 01:01:54 | Warning! | RCS Partial Service;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
22/05/2021 10:56:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
21/05/2021 19:26:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; |
Answered! Go to Answer
on 02-07-2021 10:40
Hi @mburke78,
Thank you for getting back to us about this issue, and I'm sorry to hear that this has been your experience with the technician visit.
After looking into your account, I can see that an area outage has been raised. This is scheduled to be finished at 6pm on 02/07/21.
Please keep an eye on your connection and reboot your equipment around the time that the outage is set to be resolved. This can help clear any issues on the line. Hopefully this outage can resolve your ongoing issues.
Please keep us updated on your connection later on in the day, so we can run some further tests.
Thanks,
on 19-06-2021 12:21
Despite how it may appear from all the "critical" and "warning" messages, there's nothing obviously amiss with the network log. Can you post up the content of the two tabs titled Downstream and Upstream that you'll find in the same place as the network log?
on 19-06-2021 12:29
on 19-06-2021 12:57
What I'm after is the tables of numbers for Downstream and Upstream. Those show things like power levels, SNR, frequencies, error counts.
Connect to the hub by clicking on this link http://192.168.0.1/ or type the link in to your browser. That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream.
Then we can check for any obvious problems with power, noise or error counts.
on 19-06-2021 14:07
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 5.3 | 38 | 256 qam | 9 |
2 | 211000000 | 5 | 38 | 256 qam | 10 |
3 | 219000000 | 4.9 | 38 | 256 qam | 11 |
4 | 227000000 | 5 | 38 | 256 qam | 12 |
5 | 235000000 | 5 | 38 | 256 qam | 13 |
6 | 243000000 | 5 | 38 | 256 qam | 14 |
7 | 251000000 | 5 | 38 | 256 qam | 15 |
8 | 259000000 | 5 | 38 | 256 qam | 16 |
9 | 267000000 | 5.5 | 38 | 256 qam | 17 |
10 | 275000000 | 5.5 | 38 | 256 qam | 18 |
11 | 283000000 | 5.5 | 38 | 256 qam | 19 |
12 | 291000000 | 5.1 | 38 | 256 qam | 20 |
13 | 299000000 | 5.3 | 38 | 256 qam | 21 |
14 | 307000000 | 5.5 | 38 | 256 qam | 22 |
15 | 315000000 | 5.6 | 38 | 256 qam | 23 |
16 | 323000000 | 5.6 | 38 | 256 qam | 24 |
17 | 331000000 | 5.1 | 38 | 256 qam | 25 |
18 | 339000000 | 4.8 | 38 | 256 qam | 26 |
19 | 347000000 | 4.8 | 38 | 256 qam | 27 |
20 | 355000000 | 5 | 38 | 256 qam | 28 |
21 | 363000000 | 4.9 | 38 | 256 qam | 29 |
22 | 371000000 | 4.3 | 38 | 256 qam | 30 |
23 | 379000000 | 3.7 | 38 | 256 qam | 31 |
24 | 387000000 | 3.7 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 16 | 0 |
2 | Locked | 38.6 | 6 | 0 |
3 | Locked | 38.6 | 9 | 0 |
4 | Locked | 38.6 | 12 | 0 |
5 | Locked | 38.6 | 8 | 0 |
6 | Locked | 38.6 | 7 | 0 |
7 | Locked | 38.6 | 9 | 0 |
8 | Locked | 38.6 | 5 | 0 |
9 | Locked | 38.6 | 7 | 0 |
10 | Locked | 38.6 | 7 | 0 |
11 | Locked | 38.9 | 5 | 0 |
12 | Locked | 38.6 | 7 | 0 |
13 | Locked | 38.9 | 7 | 0 |
14 | Locked | 38.9 | 21 | 0 |
15 | Locked | 38.9 | 22 | 0 |
16 | Locked | 38.6 | 28 | 0 |
17 | Locked | 38.6 | 9 | 0 |
18 | Locked | 38.6 | 7 | 0 |
19 | Locked | 38.6 | 16 | 0 |
20 | Locked | 38.9 | 9 | 0 |
21 | Locked | 38.9 | 7 | 0 |
22 | Locked | 38.6 | 11 | 0 |
23 | Locked | 38.6 | 12 | 0 |
24 | Locked | 38.6 | 3 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 36 | 5120 | 64 qam | 2 |
2 | 39400000 | 35.3 | 5120 | 64 qam | 4 |
3 | 46200000 | 35.5 | 5120 | 64 qam | 3 |
4 | 32600000 | 35.5 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 19-06-2021 15:50
Unfortunately I can't spot anything in the latest data. Upstream power is at the lower end of the acceptable range, but in theory should be OK.
I suggest you setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that might show a little more of what's going on with your VM connection. Post a LINK to a LIVE, SHARED graph here and we'll see what's happening. Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.
on 21-06-2021 12:32
Hi @mburke78
Thanks for posting on our community forum!
The hub is currently showing offline on my side, could you give it a reboot and let me know once done so I can review this please?
Regards
on 21-06-2021 12:50
@Travis_M hi I didn't notice my connection dropping but might of been on a work break. It is back working now as I'm typing this to you. These are the readings from the router.
1 | 203000000 | 5 | 37 | 256 qam | 9 |
2 | 211000000 | 4.8 | 38 | 256 qam | 10 |
3 | 219000000 | 4.5 | 38 | 256 qam | 11 |
4 | 227000000 | 4.6 | 38 | 256 qam | 12 |
5 | 235000000 | 4.8 | 38 | 256 qam | 13 |
6 | 243000000 | 4.6 | 38 | 256 qam | 14 |
7 | 251000000 | 4.6 | 38 | 256 qam | 15 |
8 | 259000000 | 4.8 | 38 | 256 qam | 16 |
9 | 267000000 | 5 | 38 | 256 qam | 17 |
10 | 275000000 | 5.1 | 38 | 256 qam | 18 |
11 | 283000000 | 5 | 38 | 256 qam | 19 |
12 | 291000000 | 4.9 | 38 | 256 qam | 20 |
13 | 299000000 | 5 | 38 | 256 qam | 21 |
14 | 307000000 | 5.1 | 38 | 256 qam | 22 |
15 | 315000000 | 5.4 | 38 | 256 qam | 23 |
16 | 323000000 | 5.4 | 38 | 256 qam | 24 |
17 | 331000000 | 5 | 38 | 256 qam | 25 |
18 | 339000000 | 4.5 | 38 | 256 qam | 26 |
19 | 347000000 | 4.5 | 38 | 256 qam | 27 |
20 | 355000000 | 4.8 | 38 | 256 qam | 28 |
21 | 363000000 | 4.5 | 38 | 256 qam | 29 |
22 | 371000000 | 4 | 38 | 256 qam | 30 |
23 | 379000000 | 3.5 | 38 | 256 qam | 31 |
24 | 387000000 | 3.5 | 38 | 256 qam | 32 |
1 | Locked | 37.6 | 112 | 0 |
2 | Locked | 38.6 | 42 | 0 |
3 | Locked | 38.6 | 30 | 0 |
4 | Locked | 38.9 | 40 | 0 |
5 | Locked | 38.6 | 26 | 0 |
6 | Locked | 38.6 | 40 | 0 |
7 | Locked | 38.9 | 51 | 0 |
8 | Locked | 38.6 | 46 | 0 |
9 | Locked | 38.9 | 36 | 0 |
10 | Locked | 38.6 | 40 | 0 |
11 | Locked | 38.6 | 24 | 0 |
12 | Locked | 38.6 | 36 | 0 |
13 | Locked | 38.6 | 46 | 0 |
14 | Locked | 38.9 | 48 | 0 |
15 | Locked | 38.6 | 57 | 0 |
16 | Locked | 38.6 | 56 | 12 |
17 | Locked | 38.6 | 48 | 0 |
18 | Locked | 38.9 | 31 | 0 |
19 | Locked | 38.6 | 75 | 0 |
20 | Locked | 38.9 | 28 | 0 |
21 | Locked | 38.6 | 54 | 0 |
22 | Locked | 38.6 | 51 | 0 |
23 | Locked | 38.6 | 52 | 0 |
24 | Locked | 38.6 | 43 | 0 |
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 35.5 | 5120 | 64 qam | 2 |
2 | 39400000 | 35 | 5120 | 64 qam | 4 |
3 | 46200000 | 35.3 | 5120 | 64 qam | 3 |
4 | 32600000 | 35 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 21-06-2021 12:52
on 21-06-2021 13:01
@Travis_M just done it now. Should be back up in a few minutes 😊