on 11-03-2023 11:39
I just got a new laptop (hp probook) and can't seem to connect to my router as the DNS server isn't responding.
All my other devices are still connected and working fine, it just seems to be an issue connecting this devise.
Any advise would be welcome.
Thanks
on 11-03-2023 12:10
Suspect the laptop has not established a proper connection to the Hub - especially if WiFi and / or a Hub 5 are involved.
Check in the Hub's menus that MAC Address filtering is Disabled.
Check if the problem affects both WiFi & a direct network cabled connection.
on 11-03-2023 15:19
11-03-2023 15:24 - edited 11-03-2023 15:30
Yes if it looks like that fine !
With laptop connected to the Hub what do the Network Connection Details show ?
Can we see a LAN IP / a Mask / Gateway IP / DNS entries ?
on 13-03-2023 16:25
Thanks for your post on our Community Forums @Djfoster1983, and a very warm welcome to you.
Sorry to hear of the recent connection issues you've experienced when attempting to establish a connection to the laptop.
Can you please confirm if the advice offered to you from @Client62 and @Roger_Gooner has helped you combat this issue?
Kindest regards,
David_Bn
on 15-03-2023 19:59
Thanks for the suggestions.
I have changed MAC filtering to only apply from 2-3am (there was no option to disable completely) but still having no joy with either WiFi or connected.
on 15-03-2023 20:10
Can the HP Probook access the internet via the hotspot of a mobile phone ?
on 15-03-2023 20:14
Yes, it connects via hotspot
15-03-2023 20:33 - edited 15-03-2023 20:34
Have you checked the menus of the Hub to make quite sure
1) Wireless >>> Security >> Wireless MAC Filtering is Disabled
2) Security >>> MAC filtering >> the MAC filter list is empty & set to Always on
Do this with the menus of the Hub & not with the VM Connect app
on 18-03-2023 09:34
Hi jfoster1983,
Thank you for your post. I'm very sorry to hear about the issue you've been having.
Is still ongoing or have you been able to resolve this?
^Martin