on 12-07-2017 00:55
on 12-07-2017 01:36
on 12-07-2017 08:35
on 12-07-2017 08:44
Do you have the URL.
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-07-2017 09:02
on 12-07-2017 09:10
Ok I've done two digs - The first is over he.nets DNS
C:\Users\timdu>dig procommskills.com ; <<>> DiG 9.11.0-P3 <<>> procommskills.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24316 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4096 ;; QUESTION SECTION: ;procommskills.com. IN A ;; ANSWER SECTION: procommskills.com. 14347 IN A 77.104.180.201 ;; Query time: 21 msec ;; SERVER: 2001:470:20::2#53(2001:470:20::2) ;; WHEN: Wed Jul 12 09:05:20 GMT Summer Time 2017 ;; MSG SIZE rcvd: 62
The second is over Virgin Media's DNS
C:\Users\timdu>dig -4 procommskills.com ; <<>> DiG 9.11.0-P3 <<>> -4 procommskills.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53304 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 512 ;; QUESTION SECTION: ;procommskills.com. IN A ;; ANSWER SECTION: procommskills.com. 14400 IN A 77.104.180.201 ;; Query time: 143 msec ;; SERVER: 194.168.4.100#53(194.168.4.100) ;; WHEN: Wed Jul 12 09:05:32 GMT Summer Time 2017 ;; MSG SIZE rcvd: 62
So for me Virgin's DNS has updated.
Have you checked directly using DIG or NSLOOKUP to see what results you get?
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-07-2017 09:27
on 12-07-2017 10:04
Post the current results please?
Also have you tried clearing your DNS cache?
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-07-2017 10:33
Yes, I have cleared my DNS cache on macOS through the command line, I have cleared my browser cache and I have reset my router.
When I connect to the internet though a VPN I get the right version of the site, when I connect the laptop to the internet by teathering to my 4G mobile phone connection (through Three) I get the right version of the site.
Here are screenshots of the DNS lookup I ran...
You can see that the IP address is correct when checking multipal servers accorss the planet, but when I use ta firefox addon to check the IP and DNS information while using VM internet connection, I get the old site on the old IP address.
So what do I have to do to get VM to fix their DNS?
on 12-07-2017 12:10
I don't use web based tools to check DNS - I get down and dirty with nslookup, and DIG.
So lets look at the issue in stages.
1. Virgin's DNS servers are ANYCAST, which means that although everyone uses the same IP, not everyone uses the same server. Instead they are served from a cache that's local to their area.
2. Checking with DIG on 194.168.4.100 (Virgin's Primary DNS) - I get the result you expect.
C:\Users\timdu>dig @194.168.4.100 procommskills.com ; <<>> DiG 9.11.0-P3 <<>> @194.168.4.100 procommskills.com ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52849 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 512 ;; QUESTION SECTION: ;procommskills.com. IN A ;; ANSWER SECTION: procommskills.com. 4304 IN A 77.104.180.201 ;; Query time: 17 msec ;; SERVER: 194.168.4.100#53(194.168.4.100) ;; WHEN: Wed Jul 12 11:53:48 GMT Summer Time 2017 ;; MSG SIZE rcvd: 62
So your assertion that half the country is looking at the wrong version of your site is incorrect. Although based on what you are seeing, the portion using the DNS cache local to you may well be.
Shutting down my v6 tunnel to make sure I can only use v4 DNS which goes back to Virgin's servers and checking with Firefox and show IP
Now normally if you want a speedy response I'd say call faults on 151 - HOWEVER, this is probably beyond their remit, so I would suggest we wait for the Forum Team to get to this thread, although it can take them several days to do so. 😞
Chances are that your local cache will have updated by then, however if by chance it hasn't they will be able to escalate it to networks for investigation.
If you do want to try ringing in please feel free to do so though, but update the thread if you do get a resolution.
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks