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Customer service

PDC1
Joining in

on ‎26-07-2022 13:44

My internet has crashed. Since 8am this morning, I have called Virgin 5 times. Been cut off 4 times, been told a different story by all and basically fobbed off. Still no action.

Anyone else have similar issues and do anyone know an alternative number to call where someone will actually take responsibility for the issue?

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎26-07-2022 14:29

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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PDC1
Joining in
In response to Tudor

on ‎26-07-2022 14:34

Thanks. Apparently no local issues

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Megan_L
Forum Team
Forum Team
In response to PDC1

on ‎28-07-2022 14:58

Hi PDC1,

Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I've already checked your service and can see you had an engineer visit recently, how did this go?

If you still need help we are here to assist further 🙂

Thanks,

Megan_L

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