on 07-03-2021 23:32
Most nights I’m now getting disconnected from Call of Duty Cold War. I’ve checked, reset all the equipment, including the PS5, hub3, but to no avail.
Ive checked the hub3 error logs and I’m getting critical errors regularly. Can someone assist please ?
Answered! Go to Answer
on 11-03-2021 16:26
Hello DigitalKilla12
Sorry to hear of the broadband issues experienced, it's not the level of service or experience we want for any of our customers. Thank you for taking the time to raise this via the forums and welcome to the community.
I'm going to send you a Private Message to get some more details from you in order to look into this further.
Looking forward to your reply.
Rob
on 08-03-2021 00:07
Can you post the other tabs. The downstream and upstream stats? The log is only useful when we have all 3.
on 08-03-2021 00:29
Is this correct ? I’d post the critical error message, but I believe it shows information I shouldn’t post.
on 08-03-2021 00:45
on 08-03-2021 00:52
Thank you, I’ll do that
on 11-03-2021 16:26
Hello DigitalKilla12
Sorry to hear of the broadband issues experienced, it's not the level of service or experience we want for any of our customers. Thank you for taking the time to raise this via the forums and welcome to the community.
I'm going to send you a Private Message to get some more details from you in order to look into this further.
Looking forward to your reply.
Rob
on 11-03-2021 16:31
My fault has now been resolved by an engineer today. The fault was in the main box that supplies my home.
on 14-05-2021 11:49
Good to hear....I'm having the same problems after spending hours upon hours calling 150 and getting absolutely nowhere as it's intermittent. I'm giving up hope of ever getting it resolved, I've been with VM since it was Telewest Communications 20+ year's🙄
on 14-05-2021 11:58
Hi @ScottyP21 thanks for posting and welcome to our community.
I am sorry to hear you're having issues with an intermittent connection. Can you confirm if this is impacting you when connected via WiFi only or the internet is dropping as a whole?
Regards
Lee
on 14-05-2021 12:03
Hi, the internet as a whole....really annoying if your in a gaming session 😳