23-07-2021 12:37 - edited 23-07-2021 12:42
over the last 2/3 weeks i have been experiencing some ridiculous fluctuations in my upload speeds, I can run 3 speed tests in a row and they will range anywhere from 0.1mbps to 30mbps+ in the space of a few minutes. I stream (or atleast used to...) games online and am currently unable to do this properly as the majority of the frames in the stream get lost which means my stream is constantly skipping frames and is very buggy.
This isn't only happening at peak times, it happens every time i attempt to check speeds
I am on the M350 package. Yes, I am using a wired connection.. I also am not using other devices at the same time, I have a PC and that is all that is being used. I have never had issues before becuase it is usually a constant 25 - 32 mbps average I don't know what to do about it, it is unbelievably annoying because it is basically stopping my second source of income
on 23-07-2021 12:39
on 23-07-2021 12:48
on 23-07-2021 12:59
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 371000000 | Locked |
Ranged Upstream Channel (Hz) | 25800000 | Locked |
Provisioning State | Online |
on 23-07-2021 12:59
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 371000000 | -1 | 38 | 256 qam | 30 |
2 | 203000000 | 1.7 | 40 | 256 qam | 9 |
3 | 211000000 | 1 | 38 | 256 qam | 10 |
4 | 219000000 | 2.4 | 40 | 256 qam | 11 |
5 | 227000000 | 1.5 | 38 | 256 qam | 12 |
6 | 235000000 | 1.9 | 40 | 256 qam | 13 |
7 | 243000000 | 1.2 | 40 | 256 qam | 14 |
8 | 251000000 | 1.9 | 38 | 256 qam | 15 |
9 | 259000000 | 1.9 | 40 | 256 qam | 16 |
10 | 267000000 | 1.7 | 40 | 256 qam | 17 |
11 | 275000000 | 1.7 | 40 | 256 qam | 18 |
12 | 283000000 | 1.7 | 40 | 256 qam | 19 |
13 | 291000000 | 1.5 | 40 | 256 qam | 20 |
14 | 299000000 | 1.2 | 40 | 256 qam | 21 |
15 | 307000000 | 1.5 | 40 | 256 qam | 22 |
16 | 315000000 | 1.2 | 38 | 256 qam | 23 |
17 | 323000000 | 0.7 | 38 | 256 qam | 24 |
18 | 331000000 | 0.2 | 38 | 256 qam | 25 |
19 | 339000000 | 0.4 | 38 | 256 qam | 26 |
20 | 347000000 | -0.2 | 38 | 256 qam | 27 |
21 | 355000000 | -0.2 | 38 | 256 qam | 28 |
22 | 363000000 | -0.9 | 38 | 256 qam | 29 |
23 | 379000000 | -1 | 38 | 256 qam | 31 |
24 | 387000000 | -0.5 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 35 | 0 |
2 | Locked | 40.3 | 90 | 25 |
3 | Locked | 38.9 | 102 | 38 |
4 | Locked | 40.3 | 82 | 56 |
5 | Locked | 38.9 | 92 | 115 |
6 | Locked | 40.3 | 79 | 97 |
7 | Locked | 40.3 | 112 | 147 |
8 | Locked | 38.9 | 111 | 112 |
9 | Locked | 40.3 | 95 | 79 |
10 | Locked | 40.3 | 61 | 52 |
11 | Locked | 40.3 | 59 | 27 |
12 | Locked | 40.3 | 38 | 34 |
13 | Locked | 40.3 | 14 | 16 |
14 | Locked | 40.3 | 30 | 0 |
15 | Locked | 40.3 | 19 | 0 |
16 | Locked | 38.9 | 33 | 0 |
17 | Locked | 38.9 | 31 | 0 |
18 | Locked | 38.9 | 19 | 0 |
19 | Locked | 38.9 | 14 | 0 |
20 | Locked | 38.9 | 37 | 0 |
21 | Locked | 38.9 | 16 | 0 |
22 | Locked | 38.9 | 32 | 0 |
23 | Locked | 38.9 | 40 | 0 |
24 | Locked | 38.9 | 13 | 0 |
on 23-07-2021 12:59
1 | 25800000 | 37.3 | 5120 | 32 qam | 6 |
2 | 32600000 | 38.3 | 5120 | 64 qam | 5 |
3 | 39400000 | 38.8 | 5120 | 64 qam | 4 |
4 | 46200000 | 39.8 | 5120 | 64 qam | 3 |
1 | ATDMA | 0 | 0 | 65 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 23-07-2021 13:00
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | v9873254k;fg87dsfd;kfoA,. |
Primary Downstream Service Flow
SFID | 542 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 541 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 23-07-2021 13:00
Network Log
Time Priority Description
23/07/2021 11:56:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/07/2021 11:55:13 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 04:13:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 03:47:44 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 03:47:44 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 05:03:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 20:03:58 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 20:03:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 13:57:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 13:23:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 08:03:59 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 08:03:59 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 11:07:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 20:03:59 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 20:03:59 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 23:30:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 23:23:54 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 23:23:2 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 23:22:57 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 23:22:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 23-07-2021 19:07
on 26-07-2021 08:33
Hi RF96,
Thanks for your post, I am sorry you're having this issue with your broadband services recently.
I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue.
This is due to be fixed - 30 JUL 2021 13:15 - but please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you.
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Thanks,
Megan_L