Could this be anything within the network?

[Trundlore]

Hi all,

being open minded to the possibility that the issues I'm having could possibly somehow not be down to the router (superhub), line, or upstream equipment. 

We keep having intermittent connectivity drop outs. often the line doesn't complete drop out but pre and post RS errors climb in the thousands for all streams.

the BQM shows massive spikes and red patches of complete drop outs during these times so the router isn't responding (or isn't able to respond) during these instances.

today

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/0a57e72857024b1ec305d2e6dadcd84660856d01-01-10-2021"><img alt="My Broadband Ping - Home Virgin Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/0a57e72857024b1ec305d2e6dadcd84660856d01-01-10-2021.png" /></a>

29th 

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/26f04949fb75fb77e0bbdc979f7546feecd44915-29-09-2021"><img alt="My Broadband Ping - Home Virgin Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/26f04949fb75fb77e0bbdc979f7546feecd44915-29-09-2021.png" /></a>

28th

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/572d97449b906d5c4c5e1041065fc60b16aa731b-28-09-2021"><img alt="My Broadband Ping - Home Virgin Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/572d97449b906d5c4c5e1041065fc60b16aa731b-28-09-2021.png" /></a>

27th

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a2c429a2663cf4858e44d138bf7bf45ed6ab1169-27-09-2021"><img alt="My Broadband Ping - Home Virgin Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a2c429a2663cf4858e44d138bf7bf45ed6ab1169-27-09-2021.png" /></a>

 I have rejigged the internal network. we don't use the superhub wifi. I have a google wifi mesh plugged into the superhub and everything hangs off that with a switch inside the google wifi.

I used to have a couple of devices plugged directly into the superhub and they experience the same problems.

previous engineers have suggested that it could somehow be my internal kit causing the outside to become unreachable. my experience suggests this is bunkum but i'm open to a teachable moment.

The below is the router stats a day after a reset that cleared the figures

Downstream

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	5313	3118
2	Locked	40.3	8379	6198
3	Locked	40.3	7726	5467
4	Locked	40.3	6950	5639
5	Locked	40.9	6606	5400
6	Locked	40.3	6539	4740
7	Locked	40.3	6432	4474
8	Locked	40.3	6286	4052
9	Locked	40.9	5753	4098
10	Locked	40.9	5734	3911
11	Locked	40.3	5688	3794
12	Locked	40.3	5603	2982
13	Locked	40.3	5390	3255
14	Locked	40.3	5418	2690
15	Locked	40.3	5089	2767
16	Locked	40.3	5143	2438
17	Locked	40.3	5331	2348
18	Locked	38.9	5089	2203
19	Locked	40.9	4695	1986
20	Locked	40.3	4423	1996
21	Locked	40.3	4257	1825
22	Locked	40.3	4158	1665
23	Locked	40.3	4070	1728
24	Locked	40.3	4119	1453

upstream

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Thanks

Pete

[Tudor]

Please post your up/downstream power levels.

[Trundlore]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	234750000	6.5	40	256 qam	13
2	138750000	9	40	256 qam	1
3	146750000	8.5	40	256 qam	2
4	154750000	8.5	40	256 qam	3
5	162750000	8.3	40	256 qam	4
6	170750000	8.3	40	256 qam	5
7	178750000	8	40	256 qam	6
8	186750000	7.9	40	256 qam	7
9	194750000	7.8	40	256 qam	8
10	202750000	7.5	40	256 qam	9
11	210750000	7.3	40	256 qam	10
12	218750000	7	40	256 qam	11
13	226750000	6.6	40	256 qam	12
14	242750000	6.3	40	256 qam	14
15	250750000	6	40	256 qam	15
16	258750000	5.5	40	256 qam	16
17	266750000	5	40	256 qam	17
18	274750000	5	40	256 qam	18
19	282750000	6	40	256 qam	19
20	290750000	6.4	40	256 qam	20
21	298750000	6.8	40	256 qam	21
22	306750000	7	40	256 qam	22
23	314750000	7	40	256 qam	23
24	322750000	7	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	5313	3118
2	Locked	40.3	8379	6198
3	Locked	40.3	7726	5467
4	Locked	40.3	6950	5639
5	Locked	40.9	6606	5400
6	Locked	40.3	6539	4740
7	Locked	40.3	6432	4474
8	Locked	40.3	6286	4052
9	Locked	40.9	5753	4098
10	Locked	40.9	5734	3911
11	Locked	40.3	5688	3794
12	Locked	40.3	5603	2982
13	Locked	40.3	5390	3255
14	Locked	40.3	5418	2690
15	Locked	40.3	5089	2767
16	Locked	40.3	5143	2438
17	Locked	40.3	5331	2348
18	Locked	38.9	5089	2203
19	Locked	40.9	4695	1986
20	Locked	40.3	4423	1996
21	Locked	40.3	4257	1825
22	Locked	40.3	4158	1665
23	Locked	40.3	4070	1728
24	Locked	40.3	4119	1453

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	46	5120	64 qam	6
2	60300000	47.5	5120	64 qam	5
3	39399893	45.5	5120	64 qam	8
4	46200000	45.8	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0