Hi, virgin recently cut me off in March (est). I got switched back on but reassured this was not a new contract, also confirmed on 4 occasions since. By switching me back on Virgin removed TV package, by doing so I now pay 57 PCM, I previously paid 41 pcm. (Yes, that correct 16 pcm more, for less of a package). I have raised concerns and a complaint querying why?
On Friday 24th June an engineer attended our home to fix the ongoing faults, no BB, intermittent BB, no WiFi, reconnecting devices daily etc. the engineer was great, appeared knowledgeable abs helpful. He installed a hub 4 and explained the benefits of this hub. We have not gone one day since this date where the service has worked properly. I reconnect our 3 sky w boxes daily. I have not been able to work from home once as the service is sooo bad. And as above I’m paying for this service, and never had it so bad.
I am also unable to connect my WiFi pods to the hub, this has had a huge impact on the upstairs of our town house, where there is now no reception, ever. I have called at least 5 times to try to speak to a rep who can help me connect them again, after following all online tutorials.
I feel annoyed, let down and very stressed about all of this, I have had my issues with Virgin since May 2017 but have always managed to resolve the issue. This latest issue has gone on for 4 months and no resolution. It really is unacceptable and impacting on my family’s every day life, from a cost perspective and the inconvenience, from the impact it has in my wife and I not working at home, to my daughter not being able to watch tv and use her tablets etc.
I beg for a one stop shop resolution.
