Virgin Media Community

[Davids6270]

Red light is continuously on when it should be white. Have reset and rebooted router but problem still persists. Have also checked the connections and they are all good. The router is not hot and is in a well ventilated area. Any suggestions?

[John_GS · Accepted solution]

Hi @Davids6270 

Thanks for posting and welcome to the community.

Thanks for letting us know about the red light and also what you've tried. It's more than likely a fading/faulty LED light but lets get you a technician out to replace it, be on the safe side. I'll PM you now to get some details

Kind regards,

[John_GS]

Hi @Davids6270 
Thanks for joining me on PM and confirming your details so I can book in the technician visit for the hub's red light. The visit will be viewable shortly in your online account - virg.in/myVM - where you can cancel/amend if needed.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
Let us know how the visit goes and do also pop back if you ever need further assistance.

[John_GS]

Hi @Davids6270 

Thanks for the PM update on how the visit went. I am glad everything got sorted for you 🙂

Best wishes,