on 04-02-2023 11:10
My router has a constant red light. I have restarted it and reset it and it is still solid red. It went green initially after the reset and then back to red. Please can someone help? Do I need a new router?
Answered! Go to Answer
on 04-02-2023 13:14
A persistant red LED after a power cycle is a failing overheat warning. The Hub should be replaced by VM.
If you wait here a day or two a VM Mod will pick this up and arrange.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 04-02-2023 13:14
A persistant red LED after a power cycle is a failing overheat warning. The Hub should be replaced by VM.
If you wait here a day or two a VM Mod will pick this up and arrange.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-02-2023 14:55
Hi Wzht2505,
Thank you for reaching out to us in our community and welcome, sorry to hear you have a solid Red light on your Router after a power cycle, I was able to locate you on our system with the details we have for you and cannot see any issues, if you still have a Red light I will be happy to help, I will send you an invite into a private chat, if needed click on the purple envelope to accept.
Regards
Paul.