Continued faults

[Nicku]

Hi

Been a 2 year ordeal. Finally new wiring supplied to property after fault accepted. 

Unfortunately still regularly having to reset although not as regularly it's now maximum once a day but shouldn't be happening. 

Logs below for those who need:

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network LogTime Priority Description

19/07/2021 12:11:49	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 05:21:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 00:50:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 23:56:5	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 22:29:34	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 00:38:27	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 14:11:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:47:8	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:52	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:48	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:43:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:02:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 02:59:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 02:58:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Please just provide me with a solution to the issues. New router next? I'm also expecting some sort of compensation for this as it's gone way past reasonable. 

Thanks 

[lotharmat]

Post up the rest of the hub stats! - Let's see if we can spot anything!

[Nicku · Accepted solution]

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	203000000	9.5	38	256 qam	9
2	211000000	9.5	38	256 qam	10
3	219000000	9.5	38	256 qam	11
4	227000000	9.5	38	256 qam	12
5	235000000	9.4	38	256 qam	13
6	243000000	9	38	256 qam	14
7	251000000	9	38	256 qam	15
8	259000000	9	38	256 qam	16
9	267000000	9	38	256 qam	17
10	275000000	9	38	256 qam	18
11	283000000	9.3	38	256 qam	19
12	291000000	9.4	38	256 qam	20
13	299000000	9.6	38	256 qam	21
14	307000000	9.8	38	256 qam	22
15	315000000	9.8	38	256 qam	23
16	323000000	9.9	38	256 qam	24
17	331000000	9.9	38	256 qam	25
18	371000000	9.5	38	256 qam	26
19	379000000	9.4	38	256 qam	27
20	387000000	9	38	256 qam	28
21	395000000	9	38	256 qam	29
22	403000000	9.1	38	256 qam	30
23	411000000	9.4	38	256 qam	31
24	419000000	9.4	38	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	5	0
2	Locked	38.9	5	0
3	Locked	38.6	5	0
4	Locked	38.6	5	0
5	Locked	38.6	4	0
6	Locked	38.6	5	0
7	Locked	38.6	5	0
8	Locked	38.6	6	0
9	Locked	38.9	4	0
10	Locked	38.9	6	0
11	Locked	38.9	3	0
12	Locked	38.6	6	0
13	Locked	38.9	5	0
14	Locked	38.6	18	0
15	Locked	38.9	20	0
16	Locked	38.6	7	0
17	Locked	38.6	0	0
18	Locked	38.6	0	0
19	Locked	38.6	5	0
20	Locked	38.9	5	0
21	Locked	38.9	5	0
22	Locked	38.9	4	0
23	Locked	38.9	6	0
24	Locked	38.9	13	0

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	32600000	42.5	5120	64 qam	5
2	39400000	42.5	5120	64 qam	4
3	46200000	42.5	5120	64 qam	3
4	25800000	42.5	5120	64 qam	6

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[lotharmat]

Downstream power levels look borderline too high! - Could be that you need a tech visit and a Forward Path Attenuator to bring them down - Generally those levels *should* be acceptable but if you are having issues then they would be the first thing I'd try and remedy!

[Nicku]

Thanks - ant idea how to get one? 

I'm not really up for 40 mins on hold

[legacy1]

---

@lotharmat wrote:
Downstream power levels look borderline too high! 

---

Its fine.

[lotharmat]

Personally - I'd wait for the forum staff to pick it up - they are much better at getting things fixed!

It can take a day or so though!

[Akua_A]

Hi @Nicku,

Welcome back to our community forums.

Sorry to hear this has been an ongoing issue for so long. We can understand the frustration caused and we want to do our best to help.

I have had a look into your account regarding this and can see there is an increased risk of an intermittent connection or partial service due to network impairments.

I have sent you a private message regarding this. Please provide a response when you can.

Thanks,