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Cargobike
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Message 21 of 26
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Re: Continual partial loss of service.

Then out of the blue starts working again in the last hour.
I really don't get it.
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Cargobike
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Message 22 of 26
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Re: Continual partial loss of service.

And....
Off again!!
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Robert_P
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Message 23 of 26
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Re: Continual partial loss of service.

Hello Cargobike

 

Sorry to hear of the service issues experienced, it's certainly not the level of service we aim to provide and appreciate you taking the time to raise this via the forums.

 

It's been a few days since your last post so we're just checking to see if this is still an issue? You also mentioned in an earlier post that there was an engineer visit arranged for today. Has this visit taken place? If so, what did they advise during the visit?

 

We have these tips available to help with broadband issues:

Thanks 

 

Rob

 

Rob

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Cargobike
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Message 24 of 26
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Re: Continual partial loss of service.

Engineer has just left.
He said that the wiring in the cabinet was a complete mess and hopes that sorting that out will stop the inteference issues. If not he intends to get a new cable put in from the cabinet to the house as the present one is old.
The modem is working fine, which tallies with the response I got on here, so for now we have a fix and going forward if the issue re-surfaces we have a plan of action.
Fingers crossed, this is the end of the saga.
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Sasha_W
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Message 25 of 26
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Re: Continual partial loss of service.

That's great to hear, sorry for all the inconvenience caused. 

 

I'm glad to hear that there is a plan of action if this does occur again. 

 

If you do have any further issues or queries please do pop back a message on here and we are more than happy to assist you. 

 

Have a fab day and fingers crossed everything is fixed 🙂 
 

Thanks 

Sasha - Forum Team


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lotharmat
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Message 26 of 26
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Re: Continual partial loss of service.

Keep us posted @Cargobike!




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Hub 3 - Modem Mode - TP-Link Archer C7

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