on 10-10-2021 16:20
I am working from home and once again onto virgin to help. I decided to stay with virgin as it guaranteed a good speed. However the speeds appear to keep dropping which disconnects my work lap top. I have to continually restart my system which is not great if you are on a Skype call taking to. Customer or in a meeting. Also nit good when I am in the middle of a spreadsheet etc etc etc. I also have the virgin booster which also is no help.
i have been complaining about this for months and was told there was nothing wrong. I also have a message on my phone that tells me weak security which virgin said means nothing. Today I was advised that there were speed drop out problems in my area and would be fixed within 48 hours which still does not explain that this has been happening for months
does anyone else have this issue
on 10-10-2021 16:25
on 10-10-2021 16:26
Is this wired or wireless connections? You may have to split your SSID and switch off all WiFi optimisations.
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on 10-10-2021 16:36
Hi this is the WiFi connection but all my other stuff iphone,iPad, amazon and hive do not drop out at all.
i have hub 3 and my hub is in the living room and I wire in upstairs bedroom hence the boosters. However I have today moved my lap top down into my living room which is not ideal, and I have the same issue working away then my system disconnects and I have to restart.
I have other colleagues who also use virgin in the same circumstances who do not have this issue. I have also had my lap top checked out at work and it has no issues it is set up the same as the others who do not have this disconnect issue
on 10-10-2021 16:51
on 12-10-2021 16:59
Hello @Grace352,
Welcome to the community page, thank you for posting on here.
I am sorry to see you are having issues with your disconnection.
I located your account using your forums details, I can not see any known errors on the system. I did see that one device is being affected which could be causing the drop in speeds. Can you delete all devices from the network and connect the devices one by one? See why one drops the connection?
Also please let me know how your work equipment is on the wired connection.
Many thanks,
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on 13-10-2021 08:29
@Grace352 Intermittent speeds and dropouts on video calls can often be caused by latency or packet loss problems. If you're unfamiliar with the terms you don't need to know what they mean, but you can check for problems as follows. Setup a Broadband Quality Monitor and then use the links on that web site to generate a LINK to a LIVE, SHARED graph. Post the link here and we'll see if there's problems revealed. That business about sharing a live link is important - if you just post the web address of your logged-in view it won't work for anybody else. A BQM usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post a link immediately you have set it up.
on 13-10-2021 11:23
I connect my laptop with an ethernet cable and it seems to work better does disconnect but reconnects without me having to shut dow and log back in. I just need to get a really really long Ethernet cable to connect up the stairs so that I don’t have to work in my living room on a coffee table. Definitely not ideal but it works
It appear that WiFi alone is not enough even with the boosters
thank you for your help
grace