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Contacting Support

Connor__
Joining in

on ‎11-08-2022 20:54

Why is it so difficult to get in touch with support!?

I've spent the last 20-30 minutes trying to get in touch with support to get some assistance with my Network issue.

I complete the Hub connection test and it prompts to say that the test has failed as the Hub is in modem mode (which is to be expected), it then redirects me to contact support, which is difficult as the "Chat Online" button doesn't work.

 

Can someone please provide a link that will actually start an online chat with support?

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎11-08-2022 21:04

What's the network issue that you're wanting help with?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Connor__
Joining in
In response to japitts

on ‎11-08-2022 21:12

High latency, wanting to see if its an issue with my Hub or if its a wider scale issue in my local area.

Been an issue with the last week, on and off.

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newapollo
Very Insightful Person
Very Insightful Person
In response to Connor__

on ‎11-08-2022 21:27

Have you called the  Service Status number  0800 561 006?

This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to Connor__

on ‎15-08-2022 09:50

Hi Connor_

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing issues with high latency. 

I have not been able to find further information off of your Community details so was wondering if you could please let us know how things have been since your last post. Have you seen any improvements at all?

If not, please do let us know and we will assist further. 

Thanks, 

 

Nat
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