Contact Virgin

[Nickjb]

Anyone know how to get in touch with Virgin?

My service is very patchy / with huge drop out periods (mainly daytime) and I will not be renewing with them unless I get a vastly improved service in future.

 Thanks for your help 

[jbrennand]

Firstly before calling in... can we troubleshoot… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

Also, if you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Nickjb]

John

I am not a technician and so your kind response is only partially helpful ( not your fault but mine).
From my point of view, my own network is fine. Drop out is external to my system.
Virgin is remote (designedly so) and I pay for a service which is not being provided to the standard advertised. It is intermittent during daytime hours. 
So I am at a loss, but will not renew (when the time comes).

 Thanks again though.

[jbrennand]

See this

https://www.virginmedia.com/wifi-max