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Constantly intermittent wifi

fordxman5
Joining in

Hi, I have had an engineer come by and change some wires but I still have the problem of intermittent wifi; the wifi slows down, the router reboots and at first displays red wifi lights, then 3 green lights. It then starts after a couple of minutes.

 

This is on all devices, over wifi, and happens approximately 10-15 times a day at this point. 

A principle engineer will be visiting, but this required a lot of talking as everyone on the call centres claims there is no fault. 

 

Here are my logs:

My Broadband Ping - home wifi

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b530d3fcbd447b1ff6d4df9abee08a3b1cd83a7

 

37 REPLIES 37

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to us, 

 

The outage is still currently present and is now due to be resolved at 15:00, please note these times and dates are only given as an estimate and can change due to the complexity of the outage. 

 

Kind regards,

Zak_M

Just went out again, was texted that the problem is fixed at 3 but it's not 

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Fordxman5, 

Thanks for reaching out again, I have checked the outage and ut has been extended to 3pm today 

Zoie

Still not fixed 

Sorry to hear your connection issues are ongoing. I have sent you a private message to confirm your account details.

 

Cheers,

Corey C

Thanks for your messages and clearing data protection, fordxman5,


I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,
Corey C

Problem seems to be fixed this time ; had the wrong connector inside (fttc instead of fttp) 

 

And replaced with hub 4, as the internet went out once after the fttp change and since then the ping is horrendous at times but doesn't completely cut out

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f632345daafc99dd8178ba3f53761eea5..."><img alt="My Broadband Ping - Virgin media hub 4" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f632345daafc99dd8178ba3f53761eea5..." /></a>

Hi fordxman5,

 

Thank you for coming back to us with a update, glad to hear things are looking back to normal, we are sorry for any inconvenience caused, if you do have any further issues please let us know and we will be happy to help further?

 

 

Regards

 

Paul.