Since last Wednesday our superhub 4 has been dropping connections regularly.
On Wed 12th october from roughly 1pm til 3.30pm we were without phone/broadband due to service updates in our area.
After that we've experience dropouts whereby the router appears to be attempting to reestablish a connection to VM (blinking white light on the hub)
The below dates (times and durations) indicate the frequency
- 17th - 16:30 (20-30 mins)
- 18th - 10 til 10.20 (20 mins)
- 18th - 16.15 - 16.30 (15-20mins)
- 19th - 9.48 - 10.03 (15 mins)
- 19th - 12.36 - 13.00 (20 mins)
- 19th - 14.36 - 14.46 (10 mins)
I spoke with Rajeet last night who advised he'd send a software update to the router, and i was to switch off and on quickly after 15 mins, and would take about 30 mins.
We've done this, as well as leaving off for 10 mins and turning back on, but are still getting the problem. Home setup haant changed in the best part of a year, but seems odd that since last Wednesday it's happening.
Im really beginning to get fed up with this now, aa both my partner and I work from home, we've gone through the usual trouble shooting both offline/online, and over the phone, and the dropouts are becoming more regular now.
I've had virtually no issues in the past nearly 12 months since getting VM, but just lately it's getting a little frustrating when it's impacting our working days having to switch to a mobile hotspot, which costs money once allowance runs out on PAYG.
