Constant red light on super hub

[healey90]

Hi, for the past 2 weeks I've had a red light on the front of my hub and it won't change no matter what. I've tried every trick in the book so far and nothing has fixed it for me. There seems to be no issues with the router itself apart from the odd drop of connection lately but I think thats due to work been done in the area.

Could anyone assist me on either fixing this issue or aquiring a new hub? I've tired to contact the landline numbers but I can't get through for automated messages and then get cut off it's useless and frustrating.

[healey90]

Anyone?

[Molly_T]

Hi Healey90, sorry to hear you are having some issues with your hub! Apologies for your experience contacting us by phone. 

I will send you a PM to confirm a few account details so we can investigate this further for you, and book a technician if needed! You will find the PM in the top right corner of the page in your Inbox. 

We can return to the public thread with an update as soon as possible. 

All the best!

[healey90]

Thank you, I have replied