After spending 28+mins discussing my issues with a virgin media agent on the telephone I don't seem to have a solution to my problem.
Over the last few weeks we have been struggling with wifi connectivity and speed. The light on the hub 3 remains red at all times despite resetting and rebooting the device numerous times.
I understand this should be white (and it usually is). The hub is not kept in a cupboard and is well ventilated and does not feel hot . I understand the red light can be a sign of overheating.
As my issues are intermittent despite the constant red light, I wasn't given much help and told that if I wanted a new hub I would have to pay for one. I've had this box probably about 6yrs now I believe. Surely a technician should come out and review the box, but I was told this would not be the case.
Does anyone else have any further help or advice ? I believe they are going to monitor for 24hrs although I don't feel confident from the call this will happen, due to language barriers.
Thanks for taking the time to read this.
