Constant loss of internet

[Davidb0099]

yeah, so, my internet is in a state of constant dropouts. very intermittent and unstable. it usually happens at peak times but it also happens randomly happens throughout the day. tried calling virgin media countless times and it's a constant battle of pinhole resets and a call back from a supervisor in 24-48 hours for escalation. my issues first began in January so 3 months of this is insane. i have VM 500. I usually achieve these speeds for download upon a speed test but my connection to things like games, streaming sites etc lags/ buffers and it's ridiculous. I have literally called virgin maybe 50 times and the issue is still ongoing had 2 engineer visits and a new hub. the issues affect both wifi and ethernet connections. the issues also seem to affect my upload speed. causing it to drop out completely during periods of instability. which makes my hobby of streaming very hard. 

so please can anyone help? 

[Davidb0099]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	171000000	5	40	256 qam	5
2	139000000	6.8	38	256 qam	1
3	147000000	6	38	256 qam	2
4	155000000	5.5	38	256 qam	3
5	163000000	5.3	40	256 qam	4
6	179000000	4.5	40	256 qam	6
7	187000000	4.1	40	256 qam	7
8	195000000	3.7	40	256 qam	8
9	203000000	3.2	38	256 qam	9
10	211000000	2.7	40	256 qam	10
11	219000000	2.4	40	256 qam	11
12	227000000	1.9	38	256 qam	12
13	235000000	1.2	38	256 qam	13
14	243000000	0.5	38	256 qam	14
15	251000000	-0.2	38	256 qam	15
16	259000000	-0.5	38	256 qam	16
17	267000000	-0.5	38	256 qam	17
18	275000000	-0.4	38	256 qam	18
19	283000000	0.5	38	256 qam	19
20	291000000	0.9	40	256 qam	20
21	299000000	1.5	38	256 qam	21
22	307000000	1.4	40	256 qam	22
23	315000000	1.5	40	256 qam	23
24	323000000	1.4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	43	826
2	Locked	38.9	24	0
3	Locked	38.9	32	0
4	Locked	38.9	35	0
5	Locked	40.3	26	0
6	Locked	40.3	13	0
7	Locked	40.9	12	0
8	Locked	40.3	18	0
9	Locked	38.9	19	0
10	Locked	40.3	26	0
11	Locked	40.3	27	0
12	Locked	38.9	32	0
13	Locked	38.9	17	0
14	Locked	38.9	21	0
15	Locked	38.6	20	0
16	Locked	38.6	19	0
17	Locked	38.9	23	0
18	Locked	38.9	29	0
19	Locked	38.6	25	0
20	Locked	40.3	21	0
21	Locked	38.9	26	0
22	Locked	40.3	17	0
23	Locked	40.3	35	0
24	Locked	38.9	33	0

[Davidb0099]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200046	41	5120	64 qam	1
2	25800046	38.3	5120	64 qam	4
3	32599996	39.3	5120	64 qam	3
4	39400000	39.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand]

Do you have a full 24h BQM for a workday you can post up? Just wondering whether you may be in an "overutilisation" area and that might show on that

[Davidb0099]

i will have tonight otherwise not yet. i just started the thing last night after checking on here for a soloution

[Davidb0099]

this is what it is now 

[jbrennand]

It "might" be OU... see this FYI... and note Andrew’s comments in Message 20

https://community.virginmedia.com/t5/Networking-and-WiFi/Internet-keeps-dropping-for-several-minutes...

[Davidb0099]

lovely 

[Hayley_S]

Hello @Davidb0099,

Welcome, thanks for posting.

I am sorry for the issues with your broadband.

Can you please tell me how it is for you now?

Many thanks,

[Davidb0099]

it has improved since i got a hub 4 installed. still slight issues but more manageable. only took 3 months tho.