Constant latency fluctuations + TV artifacting

[Tizzletom]

Hi there.

Recently I have been having some packet loss along with a largely fluctuating latency, along with the TV artifacting every so often which is quite annoying.

I never get fully disconnected but I can tell when it hits playing a game.

Below are my download and upload stats from the router after a reboot for 20 mins.

Any help would be appreciated

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2691e64f49f9c378d38cad02d2ab02c19c...

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	187000000	-4	38	256 qam	7
2	195000000	-4	38	256 qam	8
3	203000000	-4	38	256 qam	9
4	211000000	-4.2	38	256 qam	10
5	219000000	-4.4	38	256 qam	11
6	227000000	-4.5	38	256 qam	12
7	235000000	-4.7	38	256 qam	13
8	243000000	-4.7	38	256 qam	14
9	251000000	-4.5	38	256 qam	15
10	259000000	-4.7	38	256 qam	16
11	267000000	-5	38	256 qam	17
12	275000000	-4.5	38	256 qam	18
13	283000000	-4.2	38	256 qam	19
14	291000000	-4	38	256 qam	20
15	299000000	-4	38	256 qam	21
16	307000000	-3.9	38	256 qam	22
17	315000000	-3.7	38	256 qam	23
18	323000000	-3.5	38	256 qam	24
19	379000000	-2.7	38	256 qam	25
20	387000000	-2.5	38	256 qam	26
21	395000000	-2.2	40	256 qam	27
22	403000000	-2.2	40	256 qam	28
23	411000000	-2.5	38	256 qam	29
24	419000000	-2.7	40	256 qam	30

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	20	0
2	Locked	38.9	19	0
3	Locked	38.9	5	0
4	Locked	38.9	4	0
5	Locked	38.9	6	0
6	Locked	38.9	6	0
7	Locked	38.6	5	0
8	Locked	38.9	6	0
9	Locked	38.9	5	0
10	Locked	38.9	7	0
11	Locked	38.9	0	0
12	Locked	38.9	8	0
13	Locked	38.9	4	0
14	Locked	38.9	6	0
15	Locked	38.9	19	0
16	Locked	38.6	11	0
17	Locked	38.6	19	0
18	Locked	38.9	1	0
19	Locked	38.9	0	0
20	Locked	38.9	7	0
21	Locked	40.3	6	0
22	Locked	40.3	5	0
23	Locked	38.9	1	0
24	Locked	40.3	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	50.5	5120	64 qam	2
2	39400000	49.5	5120	64 qam	4
3	60300000	51	5120	64 qam	1
4	46200000	50	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Tom_F]

Hi Tizzletom, I'm sorry there seems to have been no progress here. I'd like to double-check if we got a response from the teams in the area, and if not we'll chase this up for you as needed. 

Apologies for the delay.

Tom

[Tizzletom]

Tom_F has reached out to me via PM.
Will update the thread with any relevant info

[Tizzletom]

Just to add onto this for anyone going from page 1 to the most recent.

The connection is definitely better than it was before but the occasional slight drop out and TV Pixilation every so often is more often than I would like.

Thank you to everyone that's been involved so far at looking into this problem. 

[Zoie_P]

Thank you for messaging with us Tizzletom, 

Please update this thread if you have any issues.

Zoie

[Tizzletom]

Sent the below via a PM on Saturday

Hi Zoie.

Thank you for taking this on while Tom is off.

I'll send this message to him also as I would like to keep the thread going.

The internet since about 6PM has been dreadful and my speeds have slowed to 100mb.

What has happened?!

I'm just about to restart to see if this makes a difference but the connection is the worst its been.

Snapshot from Friday 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/42df26861b600d9df3db8cdf7f55769dc6b89e0a-08-10-2021

[Tizzletom]

It's better now but still dodgy every so often.

Can anyone advise if DOCSIS 3.1 is any better as GIG1 has just been made available in my area or will it be no different for my issue? 

Is there any sort of over utilisation in my area that might be affecting me?

[John_GS]

Thanks for coming back to us Tizzletom

There's no issues showing, no outages. Congestion isn't an issue and there's no SNR (signal to noise ratio) all levels are fine.

Best,

[Tom_F]

Thanks for keeping us updated on this @Tizzletom - sorry for the delay getting back to you.

I've double checked again today and as John advised above everything appears to be fine, there have been no known faults or obvious issues for at least a few months - sorry to hear that's not been a reflection of your experience. 

As this has been ongoing for a while I'll still be more than happy to arrange a visit from an engineer so everything can be checked over, just send me a Pm confirming when would be most suitable and we'll get that arranged. 

Tom