on 12-07-2021 15:12
500 Mbit service. Desktop PC connected via ethernet.
For weeks, now, I've been suffering a LOT of buffering with BBC iplayer so that it's unwatchable.
Coupled with that, I frequently have huge lag spikes while gaming. My games freeze for 10+ seconds at a time. It's less frequent than the iplayer buffering but still extremely detrimental to my competitive gaming experience.
Speedtest shows good speeds ~550 / 35
The tests and service status procedures show nothing wrong, as do the tests done by people on the end of 150 phone calls, but something is most certainly amiss here.
There are many Critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
and Warning
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
messages in the network log of my hub3.
Things were better, although never perfect, when I had the 350 Mbit package.
Power cycles and hard reset using the pinhole on the hub3 do not help.
Tweaked or tuned NIC settings and even default NIC settings do not help.
Even tried a brand new clean Windows install. Didn't help.
Alternate NIC didn't help.
Port forwarding for the games I play doesn't help (also never been necessary before).
Hub3 in router mode or in modem mode with a 3rd party router, doesn't matter.
Entirely different PC. Nope, still iplayer buffering.
Help, please.
on 14-07-2021 17:10
ok 🙂
on 15-07-2021 11:05
youtube has started to buffer frequently.
on 15-07-2021 17:04
game downloads, DLC, patches etc. are currently painfully slow, rarely reaching > 1.5 MB/s and very often as low as 300kB/s 😞
on 16-07-2021 10:56
new BQM live graph with a new router - TP-Link Archer GX90
on 28-07-2021 15:26
another BQM no 3rd party router.
on 28-07-2021 15:45
Hi there @Texas_Gore
I'm so sorry to see these issues have continued! Can I ask if you were able to discuss this further in a PM with my colleague?
Thank you.
on 28-07-2021 16:05
hi @Ashleigh_C
I have been in PM conversation with Zak and have sent him a further message today regarding strange behaviour of the hub3
on 30-07-2021 14:59
how reliable are the Ping and Traceroute tools of the hub3?
some interesting results...
makes me wonder what the heck is going on...
on 30-07-2021 17:36
Hi Texas_Gore,
Thanks for keeping the thread updated 🙂
I can see you are talking with Zak through Private Message. If you have any further issues, please let him know and he can help further.
Thanks.