on 12-07-2021 15:12
500 Mbit service. Desktop PC connected via ethernet.
For weeks, now, I've been suffering a LOT of buffering with BBC iplayer so that it's unwatchable.
Coupled with that, I frequently have huge lag spikes while gaming. My games freeze for 10+ seconds at a time. It's less frequent than the iplayer buffering but still extremely detrimental to my competitive gaming experience.
Speedtest shows good speeds ~550 / 35
The tests and service status procedures show nothing wrong, as do the tests done by people on the end of 150 phone calls, but something is most certainly amiss here.
There are many Critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
and Warning
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
messages in the network log of my hub3.
Things were better, although never perfect, when I had the 350 Mbit package.
Power cycles and hard reset using the pinhole on the hub3 do not help.
Tweaked or tuned NIC settings and even default NIC settings do not help.
Even tried a brand new clean Windows install. Didn't help.
Alternate NIC didn't help.
Port forwarding for the games I play doesn't help (also never been necessary before).
Hub3 in router mode or in modem mode with a 3rd party router, doesn't matter.
Entirely different PC. Nope, still iplayer buffering.
Help, please.
on 12-07-2021 15:14
on 12-07-2021 15:31
Status
Acquired Downstream Channel (Hz) | 643000000 | Locked |
Ranged Upstream Channel (Hz) | 32600000 | Locked |
Provisioning State | Online |
Downstream
Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
|
on 12-07-2021 15:32
Upstream
Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
|
on 12-07-2021 15:33
Configuration
General Configuration
Primary Downstream Service Flow
Primary Upstream Service Flow
|
on 12-07-2021 15:39
on 12-07-2021 15:42
on 12-07-2021 15:46
on 12-07-2021 15:58
Thanks jbrennand. It doesn't appear to keep logs past a few days old, but here's what I have. BQM is set up, will link when it's got something to show.
Network LogTime Priority Description
|
on 12-07-2021 16:05