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GoRedSox
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Constant dropouts

Hi All

Am back with the same problem as before; constant dropouts. Not good for my blood pressure when I am wfh and trying to get some work done!

Cable Modem Status
ItemStatusComments
Acquired Downstream Channel (Hz)235000000Locked
Ranged Upstream Channel (Hz)60300000Locked
Provisioning StateOnline 

 

Downstream bonded channels  
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
12.4E+082.438256 qam13
22.4E+081.938256 qam14
32.5E+083.538256 qam15
42.6E+084.438256 qam16
52.7E+082.538256 qam17
62.8E+081.738256 qam18
72.8E+08438256 qam19
82.9E+083.738256 qam20
93E+082.238256 qam21
103.1E+08238256 qam22
113.2E+083.238256 qam23
123.2E+08338256 qam24
133.3E+08137256 qam25
143.4E+080.537256 qam26
153.5E+082.237256 qam27
163.6E+081.938256 qam28
173.6E+080.537256 qam29
183.7E+080.937256 qam30
193.8E+081.238256 qam31
203.9E+080.738256 qam32
214E+080.738256 qam33
224E+080.238256 qam34
234.1E+080.537256 qam35
244.2E+080.738256 qam36
      
      
Downstream bonded channels  
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
1Locked38.6200732795882 
2Locked38.6192628970311 
3Locked38.616932562297 
4Locked38.94558218 
5Locked38.6714875910 
6Locked38.673261105 
7Locked38.95235224 
8Locked38.65017471 
9Locked38.9974562019 
10Locked38.616298072215 
11Locked38.9324590 
12Locked38.6307341 
13Locked37.65270915 
14Locked37.3460008 
15Locked37.6190620 
16Locked38.63496514 
17Locked37.6102884142 
18Locked37.6247111 
19Locked38.6282214 
20Locked38.9245331380 
21Locked38.6306184 
22Locked38.6244641 
23Locked37.6173350 
24Locked38.6218320

 

 

Upstream bonded channels  
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
16E+0745.3512064 qam1
23.9E+0744.8512064 qam4
34.6E+0744.5512064 qam3
45.4E+0745512064 qam2
      
      
Upstream bonded channels  
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0050
2ATDMA0000
3ATDMA0000
4ATDMA003

0

 

25/04/2022 13:12Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:11noticeLAN login Success;CM-MAC=;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:10criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:10noticeLAN login Success;CM-MAC=;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:08criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:08Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:06criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:05Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:05criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:04Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:01criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:01Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:01criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:01Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:01criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:01Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:01criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:00Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:00criticalSYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 13:00Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
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jbrennand
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Re: Constant dropouts

Have you got a BQM running?

And are there any "known" faults?

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers - or just you.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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GoRedSox
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Cable into house is damaged

Hi All

I have had work done in the front garden and can see the cable is damaged but not fully cut. Looks like the cable was not a spade-and-a-half below the surface as I would expect.

How do I book an eng for inspection and replacement of cable to house?

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japitts
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Re: Cable into house is damaged

All tech visits are booked by the same means - by calling into faults (150 from a VM phone, or 0345 4541111 from any other phone) or by waiting here for staff to respond.

Could you post up some photos of your damage? It may well help, and certainly won't hinder.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
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Re: Cable into house is damaged

Hi @GoRedSox, thanks for you post here in the community although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM to discuss this further and respond directly when you can, so I can help to get this sorted for you!

Many thanks

 

Tom_W