I'm starting to think that my words are falling on deaf ears. Since we got our VIP package installed in February we've had to have an engineer out 2 times per month minimum, the Internet is constantly disconnecting from all the devices even tho the router shows no faults and the virgin app is telling us that everything is fine in our area ( area 26), is there anyone out there who can provide a long term fix? Or will this have to goto the ombudsman?
i AM HAVING THIS constant disconnection issue - VM wont address it even though I pay for Homeworks they refuse to send anyone out - Ive tried everything - so will have to leave within contract period and let them chase me for money - but when they phone me I will route them through to my Indian call centre after pressing buttons 1 to 4 8 times and then someone will read from a script...they should get their money back in about 9 years time and in the meantime I will move to BT -their customer service is up there with SKY - worst I have ever known and they get you signed up at aboiut £80 per month, within 3 months its £140+++ every time they have done this to me - and their Hub is sub par and their wifi is sub par
Sorry to sound abrupt, but what your saying is a lie there was no outage in the area my next door neighbour is on the same package and they had no issues, the last time the engineer came out to our property they said there was an issue with the cable leading to our property from the exchange and that he had fixed the issue, funny enough the 4 previous engineers had said the same thing, there is an underlying issue that virgin media are refusing to fix and it's a disgrace that I'm paying for a service that I only partially receive.