Constant disconnections, packet loss, unusable internet for months

[bentnose]

Every day i get a period of outage where i am unable to use the internet, unable to work from home, unable to do anything.

Sometimes it says a technician is working others it isnt even recognised. 

This is absolutely shocking and we plan to leave if this isnt fixed. Theres no point having high speeds if the connection is never working as it should.

Live BQM: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a906e71057f31fd4f1bd6516834111d845cb450a

[jbrennand]

Strange BQM something was wrong at 00.00-02.00 - thats often a time that VM do work on their network. Is it happening at other times - like at 14.30 today ? Or was that you rebooting?

In any case can you do this...
________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

[bentnose]

This happens regular, its been off from 14:30 today until now, just came back on. But it goes off atleast once a day

I will post page data now

[bentnose]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	299000000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	5.6	40	256 qam	21
2	139000000	9.5	40	256 qam	1
3	147000000	8.6	40	256 qam	2
4	155000000	8.1	40	256 qam	3
5	163000000	8	40	256 qam	4
6	171000000	7.8	40	256 qam	5
7	179000000	7.3	40	256 qam	6
8	187000000	7	40	256 qam	7
9	195000000	6.9	40	256 qam	8
10	203000000	6.5	40	256 qam	9
11	211000000	6.5	40	256 qam	10
12	219000000	6.5	40	256 qam	11
13	227000000	6.4	40	256 qam	12
14	235000000	6.5	40	256 qam	13
15	243000000	6.4	40	256 qam	14
16	251000000	6.1	40	256 qam	15
17	259000000	6	40	256 qam	16
18	267000000	5.9	40	256 qam	17
19	275000000	5.5	40	256 qam	18
20	283000000	5.5	40	256 qam	19
21	291000000	5.5	40	256 qam	20
22	307000000	5.5	40	256 qam	22
23	315000000	5.5	40	256 qam	23
24	323000000	5.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	5	0
2	Locked	40.9	15	0
3	Locked	40.3	4	0
4	Locked	40.3	5	0
5	Locked	40.3	19	0
6	Locked	40.9	18	0
7	Locked	40.3	5	0
8	Locked	40.9	5	0
9	Locked	40.9	4	0
10	Locked	40.3	5	0
11	Locked	40.3	5	0
12	Locked	40.3	5	0
13	Locked	40.3	5	0
14	Locked	40.9	5	0
15	Locked	40.9	5	0
16	Locked	40.3	5	0
17	Locked	40.9	4	0
18	Locked	40.3	5	0
19	Locked	40.9	5	0
20	Locked	40.9	8	0
21	Locked	40.3	6	0
22	Locked	40.3	4	0
23	Locked	40.9	6	0
24	Locked	40.3	4	0

[bentnose]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	42.5	5120	64 qam	2
2	39400041	41	5120	64 qam	4
3	46200136	42.5	5120	64 qam	3
4	60300000	42.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	14	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	873254k;fg87dsfd;kfoA,.iy

Primary Downstream Service Flow

SFID	16994
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	16993
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[bentnose]

TimePriorityDescription05/06/2022 17:37:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:37:34criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:37:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:36:47ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:36:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:36:35criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:35:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:35:47criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:35:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:35:1criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:33:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:33:17criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:32:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:32:32criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:31:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:31:47criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:31:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:31:4criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:29:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/06/2022 17:29:3criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

No big issues in the stats - although Down powers are on the high side they are in range - albeit with a 4dBmV spread - which "may" be an issue - and some T3's but they maybe historical accumulation. Someone else needs to commect in depth

BQM looks better today. Any issues so far?