on 21-12-2021 15:43
Hi, I hope someone can help me out here.
The last 2 weeks or so, my broadband seems to have issues with constantly disconnecting, often only briefly, but sometimes for longer. The weird thing is this only seems to happen in the afternoon, usually from about 1pm ish till 6pm ish, before and after this time there doesn't seem to be any disconnection issues at all, although the broadband monitor I set up seems to show consistently high latency throughout the day/night.
Can any one help me? my line had similar random DC issues about 6 months ago, although then the issues happened all through the day and night and much more often, the engineer came out and tweaked some things and it seemed to fix the problems, but now they're back again. Could it be the same cause or something different?
That's an example of what the monitor is showing, its not showing any disconnections even though the internet is 100% dropping and coming back.
Here's the logs from the router too.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 403000000 | -2.5 | 37 | 256 qam | 32 |
2 | 235000000 | -0.2 | 37 | 256 qam | 13 |
3 | 243000000 | -0.5 | 37 | 256 qam | 14 |
4 | 251000000 | -0.5 | 37 | 256 qam | 15 |
5 | 259000000 | -0.7 | 37 | 256 qam | 16 |
6 | 267000000 | -0.5 | 37 | 256 qam | 17 |
7 | 275000000 | -0.7 | 37 | 256 qam | 18 |
8 | 283000000 | -0.5 | 37 | 256 qam | 19 |
9 | 291000000 | -0.9 | 37 | 256 qam | 20 |
10 | 299000000 | -0.5 | 37 | 256 qam | 21 |
11 | 307000000 | -1 | 37 | 256 qam | 22 |
12 | 315000000 | -1.2 | 37 | 256 qam | 23 |
13 | 323000000 | -1.2 | 37 | 256 qam | 24 |
14 | 347000000 | -1 | 37 | 256 qam | 25 |
15 | 355000000 | -0.7 | 37 | 256 qam | 26 |
16 | 363000000 | -1.2 | 37 | 256 qam | 27 |
17 | 371000000 | -1.4 | 37 | 256 qam | 28 |
18 | 379000000 | -1.4 | 37 | 256 qam | 29 |
19 | 387000000 | -2 | 37 | 256 qam | 30 |
20 | 395000000 | -2 | 37 | 256 qam | 31 |
21 | 411000000 | -2 | 37 | 256 qam | 33 |
22 | 419000000 | -2.2 | 37 | 256 qam | 34 |
23 | 427000000 | -2 | 37 | 256 qam | 35 |
24 | 435000000 | -1.4 | 37 | 256 qam | 36 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 52 | 0 |
2 | Locked | 37.3 | 19 | 0 |
3 | Locked | 37.3 | 22 | 0 |
4 | Locked | 37.6 | 32 | 0 |
5 | Locked | 37.3 | 35 | 0 |
6 | Locked | 37.6 | 20 | 0 |
7 | Locked | 37.3 | 24 | 0 |
8 | Locked | 37.3 | 16 | 0 |
9 | Locked | 37.6 | 19 | 0 |
10 | Locked | 37.3 | 24 | 0 |
11 | Locked | 37.3 | 33 | 0 |
12 | Locked | 37.6 | 32 | 0 |
13 | Locked | 37.3 | 24 | 0 |
14 | Locked | 37.3 | 12 | 0 |
15 | Locked | 37.6 | 12 | 0 |
16 | Locked | 37.3 | 29 | 0 |
17 | Locked | 37.3 | 14 | 0 |
18 | Locked | 37.3 | 16 | 0 |
19 | Locked | 37.3 | 15 | 0 |
20 | Locked | 37.3 | 25 | 0 |
21 | Locked | 37.3 | 28 | 0 |
22 | Locked | 37.3 | 35 | 0 |
23 | Locked | 37.6 | 24 | 0 |
24 | Locked | 37.6 | 8 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 46.5 | 5120 | 64 qam | 10 |
2 | 39399988 | 46.5 | 5120 | 64 qam | 12 |
3 | 46199981 | 46.5 | 5120 | 64 qam | 11 |
4 | 60300009 | 46.5 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 21-12-2021 15:47
on 23-12-2021 16:46
Good evening @Monketron.
I have taken a look over your account & everything seems to be looking good from here.
Please could you share the Live BQM link ?
Kind regards,
Zak_M
on 30-12-2021 15:16
Hi, thanks for replying, the disconnections seemed to have stopped since Christmas Eve, not sure if the issue was caused by network congestion caused by more people working from home which is why it happened only during the day and then stopped during the holidays? I'll see if it happens again once everyone's back to work after new years.
Here's the latest live BQM you asked for.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/be2e2f6c29ab06c763eda1e406f96405a66ceff0
Weirdly, even on the days when I was getting disconnections repeatedly, the BQM, while showing lots of 'yellow' very high latency through the disconnecting periods, wasn't actually showing any 'red' packet loss.
on 03-01-2022 08:59
Thanks for the update and for providing the BQM Monketron, glad to hear the issue seems to have settled down.
From looking at the connection the speeds for both download and upload seem stable above the 100mbps and 10mbps respectively with minimal latency at 11ms and no disconnections, monitor this going forward and once the routine of people goes back to a more normal day and let us know if the issues occur again.
Rob