Constant disconnections during day time only, any ideas?

[Monketron]

Hi, I hope someone can help me out here.

The last 2 weeks or so, my broadband seems to have issues with constantly disconnecting, often only briefly, but sometimes for longer. The weird thing is this only seems to happen in the afternoon, usually from about 1pm ish till 6pm ish, before and after this time there doesn't seem to be any disconnection issues at all, although the broadband monitor I set up seems to show consistently high latency throughout the day/night.

Can any one help me? my line had similar random DC issues about 6 months ago, although then the issues happened all through the day and night and much more often, the engineer came out and tweaked some things and it seemed to fix the problems, but now they're back again. Could it be the same cause or something different? 

That's an example of what the monitor is showing, its not showing any disconnections even though the internet is 100% dropping and coming back. 

Here's the logs from the router too.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	403000000	-2.5	37	256 qam	32
2	235000000	-0.2	37	256 qam	13
3	243000000	-0.5	37	256 qam	14
4	251000000	-0.5	37	256 qam	15
5	259000000	-0.7	37	256 qam	16
6	267000000	-0.5	37	256 qam	17
7	275000000	-0.7	37	256 qam	18
8	283000000	-0.5	37	256 qam	19
9	291000000	-0.9	37	256 qam	20
10	299000000	-0.5	37	256 qam	21
11	307000000	-1	37	256 qam	22
12	315000000	-1.2	37	256 qam	23
13	323000000	-1.2	37	256 qam	24
14	347000000	-1	37	256 qam	25
15	355000000	-0.7	37	256 qam	26
16	363000000	-1.2	37	256 qam	27
17	371000000	-1.4	37	256 qam	28
18	379000000	-1.4	37	256 qam	29
19	387000000	-2	37	256 qam	30
20	395000000	-2	37	256 qam	31
21	411000000	-2	37	256 qam	33
22	419000000	-2.2	37	256 qam	34
23	427000000	-2	37	256 qam	35
24	435000000	-1.4	37	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	52	0
2	Locked	37.3	19	0
3	Locked	37.3	22	0
4	Locked	37.6	32	0
5	Locked	37.3	35	0
6	Locked	37.6	20	0
7	Locked	37.3	24	0
8	Locked	37.3	16	0
9	Locked	37.6	19	0
10	Locked	37.3	24	0
11	Locked	37.3	33	0
12	Locked	37.6	32	0
13	Locked	37.3	24	0
14	Locked	37.3	12	0
15	Locked	37.6	12	0
16	Locked	37.3	29	0
17	Locked	37.3	14	0
18	Locked	37.3	16	0
19	Locked	37.3	15	0
20	Locked	37.3	25	0
21	Locked	37.3	28	0
22	Locked	37.3	35	0
23	Locked	37.6	24	0
24	Locked	37.6	8	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	46.5	5120	64 qam	10
2	39399988	46.5	5120	64 qam	12
3	46199981	46.5	5120	64 qam	11
4	60300009	46.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[jbrennand]

Post up the Network logs as well as a link to the BQM's "share live graph" - so we can see it live.

It has a whiff of overutilisation about it.

[Zak_M]

Good evening @Monketron. 

I have taken a look over your account & everything seems to be looking good from here. 

Please could you share the Live BQM link ?

Kind regards,

Zak_M

[Monketron]

Hi, thanks for replying, the disconnections seemed to have stopped since Christmas Eve, not sure if the issue was caused by network congestion caused by more people working from home which is why it happened only during the day and then stopped during the holidays? I'll see if it happens again once everyone's back to work after new years. 

Here's the latest live BQM you asked for. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/be2e2f6c29ab06c763eda1e406f96405a66ceff0

Weirdly, even on the days when I was getting disconnections repeatedly, the BQM, while showing lots of 'yellow' very high latency through the disconnecting periods, wasn't actually showing any 'red' packet loss. 

[Robert_P]

Thanks for the update and for providing the BQM Monketron, glad to hear the issue seems to have settled down.

From looking at the connection the speeds for both download and upload seem stable above the 100mbps and 10mbps respectively with minimal latency at 11ms and no disconnections, monitor this going forward and once the routine of people goes back to a more normal day and let us know if the issues occur again.

Rob